Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.78

2.8 Rating 2,354 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,354 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shame on you Marks and Spencer....Actively supporting Ukraine in in your shops and web site but STILL TRADING in Russia. Your 48 shops are still open in Russia. Your company should not have double standards, it’s sickening.”

Helpful Report

Posted 4 years ago

“Ordered some clothes in line to take on holiday. Received email today in which they say they are ‘very busy’ and my delivery will be delayed . They also seem to be implicating Hermes . I ordered these goods 5 days ago and probably won’t get them for a few more days. Being told they are ‘very busy’ basically says I am not important enough to deliver to me on time. If they are that busy then pay over time and get the job done. Being ‘too busy’ to serve you is a very outdated attitude to customer service . Wake up M and S , look at how well your competitors perform, no more weak excuses. The world of commerce has moved on and left you behind. If your wish to retain customers, you need to raise your game. Earlier this week I ordered a product from Amazon at 1700 hours , it was delivered at 1100 the following day. M and S there are no excuses. You gave distanced me as a customer and I doubt I am the only one.”

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Posted 4 years ago

“Decided this year to shop for new year food at M&S. We always have a crispy aromatic duck for new years eve so we bought two. When we arrived home I took all packaging from the duck and realised there were no pancakes with it. Looked at the box it does say no pancakes but why? They go hand on hand. So we have spent nye looking for pancakes all sold out had to improvise and have mini wraps. I certainly won't make that mistake again will buy from my usual supermarket.”

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Posted 4 years ago

“Struggled to find email address for customers only had phone number . Disappointed that my gift flowers had more plastic packaging than flowers totally unecessary and so not environmentally friendly. The flowers were nice.”

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Posted 4 years ago

“Men's lambswool sweaters. Now second one has a hole under armpit. I bought these a few months ago. Weakness under arm as a hole forms. Maybe they should be made in the UK again. They are made in Africa in Madagascar.”

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Posted 4 years ago

“Only bread thrown out from M& S. Choked on nut roast. Thrown dips out. Broke tooth on mac cheese. L”

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Posted 5 years ago

“Very disappointed with m&s tinned chilli con carne...all kidney beans and not much meat..lovely sauce..but the addition of 24% kidney beans ruined it...”

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Posted 5 years ago

“Always get my clothes in mands shirts were Always a generous size but lately they have altered the size i buy a regular size but they have made them like Taylor fit tightening around the shoulders and arms, old shirts was made with with a bit more room”

Helpful Report

Posted 5 years ago

“Had to return several items of my wife's lingerie clothing and a pair of my cord trousers. Their clothing quality is not so go these days and sizes seem to vary. Product designs and colours are often drab and best suited for town dwellers. Food quality is however high although a little pricey”

Helpful Report

Posted 5 years ago

“Purchased textured gloves £15.99 online for chilly Scottish autumn weather. Found the gloves made my fingers colder. Tested by wearing glove on one hand only while out for a walk. It became colder than the hand without the glove. Simple heat gradient physics, the gloves transfer heat from the warmer hand out to the colder air. Poor design lacking insulation. So don’t waste your money.”

Helpful Report

Posted 6 years ago

“On this occasion zero stars today I took a jumper back because of a fault which I have never done before the member of staff had an attitude and store manager who called herself Rachel insisted I had caught it but eventually agreed to give a credit note only after looking at me down he nose what a shame through covid sutton surrey food hall has been a life saver and the general staf in the food hall have been fantastic would give them 5 stars and marks and spencers are wondering what is going wrong in fashions with staff with attitude”

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Posted 6 years ago

“Just had M&S Thai Favourites takeaway... Absolutely delicious! I rarely write reviews and don't usually have Thai food mmmm....”

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Posted 6 years ago

“Last Saturday 11th July I visited Marks and Spencer at Hayle (Cornwall) along with my son - we wanted to look for a birthday present for his aunt and then buy something special from the food hall. We didn't take a trolley from the entrance because whatever we chose from the clothes department wasn't going to need a trolley! Having then joined the queue to enter the food hall I was asked if I needed a trolley, I hadn't realised they were not going to be in the normal place inside the food hall --- picking up quickly on the situation, the young lady in charge said "you wait here, I'll go and get you one" --- that was way and above the call of duty and I felt I must make it known that she deserved to have it noted as giving exemplary customer service.”

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Posted 6 years ago

“Password ok last week not today Why?Very annoying.”

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Posted 6 years ago

“No, M&S did not make me happy. The cake I ordered was squashed and delivery was late and the driver didn’t’social distance’ Also best before date was too short.”

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Posted 6 years ago

“White oriental lily bouquet arrived on times flowers good quality stems are a little short to arrange properly. The fault was one stem is pink not white as stated, looks odd as an arrangement as the pink one has much bigger flowers than the white. Not usual quality I get from m and s. Certainly not as photo”

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Posted 6 years ago

“My husband ordered roses for our anniversary which were beautiful the only downfall is they didn’t arrive until 5pm so would advise that people have delivery the day before so as not to be disappointed on the morning of a special occasion”

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Posted 6 years ago

“Just want to congratulate Marks and Spencer on their excellent staff during the very difficult and worrying times (Covid19.) I am a 72 yr old pensioner and did a special pensioners shop at my local Kingswood M&S food store. It was a very pleasant experience, made even more so, when waiting in a queue a member of staff who’s name was Karen kindly asked if I needed assistance. A reply of yes please, was very quickly satisfied, thankyou, much appreciated!”

Helpful Report

Posted 6 years ago

“Although I dont have problem with their food,I must say the quality and fit of their clothes has considerably declined in recent years.Why do the buyers assume everyone wants to wear a mini skirt and the jumpers are far too long for me at 5ft 1in. The fit of the skirts are perculiar and I cannot see how anyone with a normal shape can say they fit well. Years ago when their clothes were made in England the quality and cut were second to none.Sadly,the decline in their clothing reflects how their profits are suffering. They need to listen to their customers as I have often complained about the clothes.If they want to stay in business the clothing part of the company needs a completely new team with some fashion sense.We are not all 18 yrs old.”

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Posted 6 years ago

“went for a drink in the café and the staff very friendly and helpful.”

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Posted 6 years ago

Marks And Spencer is rated 2.8 based on 2,354 reviews