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Marks And Spencer Reviews

2.8 Rating 2,150 Reviews

44 %

of reviewers recommend Marks And Spencer

Company Reviews

2.8

Based on 2,150 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Marks And Spencer Reviews

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 6th April 2023

101

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A really good thing about M&S clothes is that the stitching never comes undone, nor do buttons come off. I do wish, though, that M&S would add catalogue details when their Rewards arrive. I once tried to identify an article of clothing which I fancied for myself but I could never trace it to purchase.”

Posted 1 week ago

“I ordered some goods online and needed to return some of them. I took them back to Malvern M&S . I was assisted by Candice who was lovely friendly and most helpful. All sorted within minutes. Thank you”

Posted 1 week ago

“This is the one brand where return is no headache at all .. No tension, no drama, simply return.. I would have given 100 stars”

Posted 1 month ago

“The new style food shops of marks and spencer are not designed purely for the pop in and get a few bits and maybe lunch any longer. It lends itself to a full weeks shopping trip, isles are wide and easy to manoeuvre, plenty of choice more like a delicatessen than a main stream supermarket. And one must never forget the “yellow label” search and get excellent food for even cheaper!”

Posted 1 month ago

“I ordered my daughter Mother’s Day flowers 100 Daffodils they were amazing I love M&S even tho I don’t have one here in Lanzarote I order from the UK fabulous. You have made me and my daughter extremely happy 😃”

Posted 1 month ago

“Bra fitting service by Janet at Rubery store was the best service ever. Discreet, efficient, friendly, professional, sensitive...I could go on. Absolutely wonderful. 10 out of 10”

Posted 1 month ago

“This makes my day when I have a bad one just brilliant”

Marks And Spencer 5 star review on 3rd March 2024

Posted 1 month ago

“I am somewhat unable to walk far, or for too long. So the M&S food store in Winchester Road, Southampton, is perfect. I can park right outside, take a trolly and walk.the shop, without any problems. This particular shop is constantly clean, well stocked, the staff are so helpful and I don't think I've ever come across, such a committed customer service premises, as effective as this store. Great job and I'm so impressed.”

Posted 2 months ago

“Wonderful assistance from the store manager at M&S Worthing. Good to see that customer care still counts. Excellent.”

Posted 2 months ago

“Amazingly good tasting food.They always know the product will be a winner”

Posted 3 months ago

“Excellent customer service”

Posted 3 months ago

“We always order our xmas food from m&s, it always comes in on time and the food is always excellent..this year we ordered a pre cooked turkey with stuffing & gravy..it was superb very succulent, all our order was 1st class.. well done m&s & to all staff in stores we shop...swansea west Park. & mumbles....fab food as always....sue & Don latty”

Posted 4 months ago

“Every time I see this it makes me smile”

Marks And Spencer 5 star review on 23rd December 2023

Posted 4 months ago

“Ordered online from M&S 2 boxes of cakes as a Christmas gift for a company I have worked for as a thank you, I requested the 20-12-2023, M&S strike me as a company of quality with a reputation to protect, I wasn't to be disappointed they arrived on the day and the company were over the moon with the wonderful cakes. Great price. great service thank you M&S.”

Posted 4 months ago

“Jamiee from the lingerie department manager at Hempstead valley shopping centre was absolutely amazing, her customer services was so helpful and lovely, I highly recommend her.”

Posted 5 months ago

“Always good quality staff are friendly and helpful”

Posted 5 months ago

“Went in to marks and Spencers in Lymington and have to say the staff and managers are a credit to marks and Spencers they are the best ❤️”

Posted 5 months ago

“Wonderful customer service as ever from Beth, kirsty Sarah and Sharon. Always a warm welcome and quality foods.”

Posted 5 months ago

“I have shopped at marks and Spencers for many years and even I no section manager Nikki is not someone to get on the wrong side off as that gentleman found out he must have been just stupid to fall out with her she will stop at nothing if you upset her as the staff no only to well but really to say yr husband is ringing yr work to make sure she got there safely OMG”

Posted 6 months ago

“We have just had the king prawn and chorizo paella for dinner and it was absolutely fabulous. Just as good as we’ve had in Spain! Well done M&S!”

Posted 6 months ago

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Marks And Spencer is rated 2.8 based on 2,150 reviews