Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.80

2.8 Rating 2,277 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,277 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When the General manager MRS CLAIRE THOMAS can ask a customer to step outside her food hall she was well aware that this gentleman had shopped there for more than 10 YEARS her words to him were I take it very serious when you make a complaint against the arrogant MR ANDREW HARRIS her COMMERCIAL MANAGER she then said my role here is to PROTECT my STAFF and the good name of the STORE then when the customer went to speak back to her he was going to say it’s the customer that keeps you all in a job isn’t it she put her hands over her ears and turned her back to him and said I don’t want to listen to what you have to say she than walked back in to the store saying I won’t be having this conversation with you again be warned do not ever complain to the executive team again and the following morning she told all the staff in the food hall not to engage in conversation with him or even say good morning to MR STEVENS if he came in to the food hall again just be as RUDE as you can to him and hopefully he will shop elsewhere when that didn’t work she Banned him from the store and used the excuse that rewarding three or four member's of staff that were nice to him was against her policies but then her staff took the card and money from him and were happy to spend it so why if that is there policy why didn’t the staff say sorry we are not allowed to except gifts from customers or we would loess’s our jobs so you can see it was any excuse she could think up to stop 🛑 him shopping there with the help of Nikki who said she felt uncomfortable when he came in her food hall but yet she took a box of chocolates off this gentleman and I believe she has work there for 30 yrs as a manager so I think even good morning is a Lie coming from her mouth there reviews clearly show them all for what they are NASTY BULLIES and as they say there is always someone looking down on Nasty people i am sure if you read this you will agree is this the best people Marks and Spencers can find to run there flagship store so why hasn’t anyone from head office explained why they would sit back and do nothing these people should have been sacked to show loyal customers you do care how there customers are treated this gentleman must be very upset I would be fuming 😡”

Helpful Report

Posted 2 years ago

“How do these managers get away with behaving like this it’s disgusting 🤢 HR get your act together and sort them out and I agree Nasty Horrible people will get there pay back’s ie from up above it’s the customer that keeps the doors open remember this it’s a great company”

Helpful Report

Posted 2 years ago

“Hi I was in carlisle Saturday 2ish with my nephew for a day out and was taken ill. I asked him to go and get a lady to help. I would just like to thank her so much for what she done for me, she was so patient helpful and generous in her empathy and care, I didn’t get the ladies name I’m afraid, but my nephew said she was on the ladies section on self service. Thank you for having such a lovely lady on your staff”

Helpful Report

Posted 2 years ago

“Swathi was very concerned and very helpful in showing all the clothes one by one in a neat manner.Thank u swathi”

Helpful Report

Posted 2 years ago

“I was at your Glasgow fort store and there is a lady at the till points called liz what a helpful lovely woman she is a ray of sunshine and she is a credit to your company they should mould her 🤗”

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Posted 2 years ago

“Kingston upon Thames cafeteria is quite the best for customer satisfaction. Area very clean, staff very friendly, polite and professional. Special mention for Nuria who is by far the best, she makes everybody feel we are part of the family. Many thanks”

Helpful Report

Posted 2 years ago

“From start to finish my experience of ordering a wardrobe online has been fantastic. I have been updated re delivery and assembly of the wardrobe all the way. The delivery/assemblythis morning was brilliant .... on time, fast, efficient .... a great service. The wardrobe looks brilliant, I am very pleased with it.”

Helpful Report

Posted 2 years ago

“Hello I visited your Colchester Branch it is fab. I had a bra fitting and I wish I took the ladies name she was so kind and patient and her knowledge was so good and she gave me practical advice aswell. This lady made Marks and Spencer £110.00 today from me as she was brilliant My appointment was at 11:30am on the 5th March Thank you”

Helpful Report

Posted 2 years ago

“Lovely ladies at Festival city Dubai. Exccelent customer service, very patient, helpful and polite. Thank you. (Ms. Judy and Ms. Sonu)”

Helpful Report

Posted 2 years ago

“well done Torquay if thats how you treat customers Marks and Spencers are finished you certainly aren't managers to mess with thats more than clear”

Helpful Report

Posted 2 years ago

“Histrionic Moxhay if HR meet this gentleman they would see how wrong they where to be treated by managers like that it’s SHOCKING”

Marks And Spencer 5 star review on 8th January 2023

Helpful Report

Posted 2 years ago

“Had a bra fitting yesterday. Brilliant. The fitter was attentive, knowledgeable and courteous. I thoroughly recommend this service to anyone looking for a bra that fits properly. Susan Grant, Walthamstow.”

Helpful Report

Posted 2 years ago

“Bought two gift hampers for family that live in England both arrived on time (even earlier than expected, I did prepare well in advance just in case) and they were happy to fix an error I made as well in the order, thanks guys ! Cheers.”

Helpful Report

Posted 2 years ago

“Well done to the team at Cardiff Avenue especially Mo who made a special effort to go and find me a cauliflower today even though she was extremely busy I really did appreciated it……so thank you .And thank you for all your hard work throughout the year”

Helpful Report

Posted 2 years ago

“Customer care couldn’t be faulted, they are such a happy bunch and nothing is too much trouble. Helpful, kind, patient …what else can you ask for”

Helpful Report

Posted 2 years ago

“White roses received on my birthday nearly 4 weeks ago still looking lovely and fresh”

Marks And Spencer 5 star review on 29th November 2022

Helpful Report

Posted 2 years ago

“I worked in marks Spencers flagship store it is a lovely store and some of the staff are a credit to the company but everyone in store could see what these three managers were doing to intimidate Dale we were even told not to engage with him when he came in the store You can’t even call them managers that’s being to kind to them Dale’s only fault was being a very kind generous gentleman and paying the wrong person a complement who was quick enough to let us all no that’s the man that fancy me what a idiot she made of herself I am sure he won’t make that mistake again”

Helpful Report

Posted 2 years ago

“It’s not often I comment on company websites. I should state first that I have a healthy appetite (to say the least) as I am constantly on the go at the moment. Recently I was in your store in the Gyle shopping centre, Edinburgh. I came across your cookie cup mince pies (4 pack). I have always been partial to a mince pie(s) - a major weakness of mine. It has to be said that these cookie cup ones are staggeringly good, probably the finest I’ve tasted. Irresistible? certainly, waist expanding? unfortunately so. Go nicely with a whisky?……..”

Helpful Report

Posted 2 years ago

“A young lady at your Thurrock services store, Caroline was by far the most helpful I’ve come across in a long while, I visit stores all over the country as my work gets me about. I think maybe some of your staff could learn from her kind, helpful manner. Happy Trucker..!🙂”

Helpful Report

Posted 2 years ago

“Always very excellent products. If there is anything you are not happy with the return procedure is extremely easy and money is in your account in a matter of days.”

Helpful Report

Posted 2 years ago

Marks And Spencer is rated 2.8 based on 2,277 reviews