Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.80

2.8 Rating 2,271 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,271 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 3 star review on 4th April 2025

110

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rachel at womenswear tills at your Camberley store is a true asset to the company! So helpful, friendly and knowledgeable m, nothing too much trouble - very much appreciated! Thank you Rachel - I was there Friday 4th August at approximately 9.15am 😊”

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Posted 2 years ago

“Emilio made me the cutest cappucino with a bear designed on it. Very good servicee”

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Posted 2 years ago

“The best thing Marks+ Spencers did was going in with the BP Garages you may pay a wee bit more but its worth it. the staff are amazing and do BP proud so quick and covenant love it”

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Posted 2 years ago

“Joyce and jack from ashton on mens retail clothes went out of their way to help .will shop here again.thank you.”

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Posted 2 years ago

“Shopped in white city Very helpful staff MR Immanuel Also cafe staff were courteous Professional and very helpful Gina was exceptional and went out of her way to assist Well done Mrs V Chadha MBE”

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Posted 2 years ago

“I use MandS Food in Dartmouth for my shopping but also to collect and return clothing orders. I have just been served by Sarah P, to collect an order. Sarah was kind, helpful and extremely pleasant. A credit to your store.”

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Posted 2 years ago

“In the food restaurant they are very good with children have very good way to let the children choose their food”

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Posted 2 years ago

“We had a lovely lunch in M snd S, Elcipse park, Maidstone yesterday. We loved the jacket potatoes so much that we asked Yvonne (worker in the cafe) if she knew what ingredients were in the Coleslaw. To our surprise, she went and got the coleslaw packet with the ingredients written on it, for us to take a photo of. Yvonne, you are a star, thank you! We were also so impressed by the speed and quality clearing of tables she was keeping up with. To keep on top of it when the cafe was FULL of people, due to the extreme heat, her customer service was superb!”

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Posted 2 years ago

“Farhana at the Mens counter of the Aylesbury M & S store was incredibly helpful and friendly. Farhana guided me through the M&S Sparks app by providing me all the detailed information about it( including all special offers n how I can save money !!) .over all it was an excellent customer service.”

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Posted 2 years ago

“Ordered some flowers for a friend and when delivered they were disgusting which was disappointing both for my friend and myself. M&S were informed and a next day delivery of replacement flowers was arranged. I am happy to say that they were 100% better than the original ones and my friend is happy with them. At least this company put matters right.”

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Posted 2 years ago

“Had a bra fitting done on Thursday by Jean at Chesterfield store. Excellent service, bought 3 bras one had to be ordered as colour wasn't in stock. Had email to say it has been delivered to the store and ready for me to pick up”

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Posted 2 years ago

“Paulette in the Oxford Street store next to Selfridges was a fantastic, expert help today when I went for a bra fitting. So friendly, knowledgeable and professional, huge thanks”

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Posted 2 years ago

“I'd like to commend Manager Tye at the store near Monument for his kind, speedy, excellent customer service and care. Truly helped sort me out for an item I was looking for and couldn't locate in other stores!”

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Posted 2 years ago

“M and S Rawtenstall. All the staff are extremely polite and helpful and appear to be working very hard but always have time for the customers.Thank you all especially Gillian and Danielle”

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Posted 2 years ago

“Very easy to get information”

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Posted 2 years ago

“Marks Spencer .Bradford store. Food department and fashion. I can only say how amazing the staff are. So patience and friendly can't name them as so many .sahrish was the last one I spokspoke to. but all staff are helpful and friendly. Thankyou”

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Posted 2 years ago

“Nice friendly staff Bradford store”

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Posted 2 years ago

“Today 24.06.22 I visited M&S food hall at Kensington High Street. I want to say thanks for great customer service by Dilesh. He was kind and could not have been more helpful and he went that extra mile to help and make sure I was satisfied.”

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Posted 2 years ago

“Stephen a cashier at tritton park foodhall served my husband and myself. He was so helpful and a credit to your company. I hope he goes far in your company.”

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Posted 2 years ago

“Visited Marks and Spencer Telford today. Lovely experience. Served by Augrid who was very helpful and pleasant. Bought some clothes for my grandson. Can't wait to see him in them.”

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Posted 3 years ago

Marks And Spencer is rated 2.8 based on 2,271 reviews