Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.80

2.8 Rating 2,271 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,271 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 3 star review on 4th April 2025

110

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shopping in store at Hedge End yesterday the sales assistant/ counter staff, Deborah Brown went above and beyond our normal expectation in order to satisfy our requests. Well Done to this excellent member of your staff. Thank-you”

Helpful Report

Posted 3 years ago

“Janice on the checkout on the 10th of June 2022 at 14:06 was so pleasant and helpful. It was a delight to go to M & S that day.”

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Posted 3 years ago

“Absolutely fantastic company which traded in my local high st for nearly 80 years The building deteriorated and despite being the centre focal point of the hight street it closed without any help from our local authority. Instead of abandoning the area they have opened an out of town food only shop which is much better and accessible and its 3 times as busy. it stock items it didnt do before aswell. Fantastic success story for Marks and Spencers and its customers”

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Posted 3 years ago

“Absolutely beautiful chicken, moist & succulent, & the various seasonings make the dish taste so nice. 2 substantial chicken breasts on kebab sticks. Cooked in the oven for 45.50 minutes & was perfect, however cooked on a barbecue would be equally as good.”

Marks And Spencer 5 star review on 1st June 2022

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Posted 3 years ago

“Visited the Bromley store in the glades Kent. Attempting to buy my son a suit for prom, was helped by a lovely employee called Steve. Steve went above and beyond from helping search for the suit on shop floor and in the fitting room. He was absolutely amazing and wonderful. An asset to Marks and Spencer, showed what customer service was all about. He made sure my son was happy and made the whole experience so easy and pleasant. So this is a big thank you to Steve for a very happy teenager and mum. You were amazing!! Marks and Spence take note - Steve deserves some recognition and is a credit to you!”

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Posted 3 years ago

“Served by a very pleasant lady, Julie in the Food Hall at Canterbury. Thank you Julie”

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Posted 3 years ago

“My sister’s and I visited the ground floor cafe of your Cheshire Oaks Store yesterday afternoon, and couldn’t help but notice James your counter assistant, he had the most lovely and relaxed manner with customers, which was immediately noticeable…… have to say he is an absolute credit to your company as nothing was too much trouble for him.”

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Posted 3 years ago

“I buy the M&S mini meal cottage pies and I love them - easily the best ones I have tasted. Quick zap in the microwave and yum.”

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Posted 3 years ago

“Bought some long stem red roses and they are still going strong after 13 days. No drooping or petals dropping. Very good value.”

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Posted 3 years ago

“Tried a pair of trousers on in changing room at Birmingham High Street store. As they fitted well I decided to buy them. A lovely assistant in the changing room called Catherine was able to process my payment there and then save me going to the tills.”

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Posted 3 years ago

“Fantastic service from William at York Young man very attentive and cheerful from the clothing department”

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Posted 3 years ago

“I normally shop at the Crewe Food Store Branch but since visiting the Nantwich Food Store Branch and having experience their excellent customer service this will now be my preferred store. I like to give credit where it is due especially in this day and age where everybody wants to moan and complain. I have arthritis and struggle lifting heavy items but a wonderful customer services assistant called Melissa helped me locate my products within the store and helped me with the check-out. She really went out of her way to help me and I just want to convey my thanks to M&S for having and training such wonderful staff. Thank you so much, it really makes a difference. Mr Paul Thompson.”

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Posted 3 years ago

“Was at the M & S store in Romford at the cafe. My wife had a tumble in a tube train and was walking round with a frame. Staff all very kind especially Lianne and Janice in the cafe. We had tea and coffee and - of course - iced buns which my wife Esme declared 'are even nicer than Krispy Kreme donuts' which used to be her favourites. The afternoon was topped off by her buying a super white and black long dress for an event we hope to go to - after she gets better. Thanks.”

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Posted 3 years ago

“Love the new Percy pig 🐷”

Marks And Spencer 5 star review on 15th May 2022

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Posted 3 years ago

“My friend and I booked bra fitting yesterday in your Marble Arch branch. Kay L. who measured us and did the fitting was amazing 🤩 I had few fittings before but she was the nicest, fun but professional lady ever! We ended up buying few items and telling our friends to go and see her. Thank you so much for best experience so far😊🙌🏼”

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Posted 3 years ago

“On 6th May I went to the store in Canterbury and bought some food. I was struggling with the self pay and a delightful young lady came to help me. She was so friendly and polite. Her name was Esther. I came out of the store feeling happier as my husband died recently. Thank you Esther”

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Posted 3 years ago

“Carmel in Athlone store was very helpful today. She helped me with a bra fitting. Excellent customer care.”

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Posted 3 years ago

“I went in to marks guilt Brook an assistant called Sandra was looking after the changing rooms on the to floor. I asked her if they would have more pairs of jeans like the ones I had picked up in different colours. She went with me to the bottom floor to help me find what i wanted. It was lovely to have the help I got. I brought four different colours if the same style jeans because of her help. Thank you Sandra. 😊”

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Posted 3 years ago

“Wow what a massive improvement you’ve made to your Chelmsford store. Love the new lighting and the space that it seems to have created within the store. I was looking for a nice shirt today and one of your managers help me choose one. Food hall is looking a lot better and my boyfriend commented on the mens wear.”

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Posted 3 years ago

“OMG I see that M+S liked Orville so much that all the staff are wearing green Mrs M. must love dressing for work now Brilliant”

Marks And Spencer 5 star review on 26th April 2022

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Posted 3 years ago

Marks And Spencer is rated 2.8 based on 2,271 reviews