Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.79

2.8 Rating 2,298 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,298 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

Write Your review

Tell us how Marks And Spencer made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I went in to marks guilt Brook an assistant called Sandra was looking after the changing rooms on the to floor. I asked her if they would have more pairs of jeans like the ones I had picked up in different colours. She went with me to the bottom floor to help me find what i wanted. It was lovely to have the help I got. I brought four different colours if the same style jeans because of her help. Thank you Sandra. 😊”

Helpful Report

Posted 3 years ago

“Wow what a massive improvement you’ve made to your Chelmsford store. Love the new lighting and the space that it seems to have created within the store. I was looking for a nice shirt today and one of your managers help me choose one. Food hall is looking a lot better and my boyfriend commented on the mens wear.”

Helpful Report

Posted 3 years ago

“OMG I see that M+S liked Orville so much that all the staff are wearing green Mrs M. must love dressing for work now Brilliant”

Marks And Spencer 5 star review on 26th April 2022

Helpful Report

Posted 3 years ago

“Shopped at the Marble Arch location and this lovely lady Jackie, in the women’s department was patient and was of great service to me, checking up and ordering stuff that wasn’t available in store”

Helpful Report

Posted 3 years ago

“Visited the store at Dlf Saket delhi. The experience was wonderful. Staff was very helpful, especially the lady in the lingerie section. The alteration required in mens trouser was done really quickly. All in all a great experience. Rachna”

Helpful Report

Posted 3 years ago

“On holiday last weeek I shopped at M&S and was served by Mary on the tills she was very helpful when advising me how to order an item to be delivered to the store for me to collect during my holiday. I also made an apppointment for a bra fitting whilst I was in the store and was served by Leslie who gave me very good advice - I ended up buying 4 new bras .”

Helpful Report

Posted 3 years ago

“I bought some clothing from marks and Spencer Meadowhall Sheffield and unfortunately had to return an item, I bought some more clothing and I had a £5 gift card to use, only trouble was it had disappeared from my e Mail the young man who was serving us was very patient while I scrolled through my e mails I had added it to my sparks card but he needed to see my e mail, I gave up and was disappointed, Sam the young man at Sheffield Meadowhall told me not to worry he had seen it on my sparks and he would take off the £5 by hand I walked away from marks very happy and would like to congratulate Sam on his patience and excellent customer service Well done marks and Spencer you must be doing some good training Thank you”

Helpful Report

Posted 3 years ago

“Great experience of good quality food shopping at a reasonable price. Very happy to shop at Marks and Spencer again in the future.”

Helpful Report

Posted 3 years ago

“I shop at the Waterloo store in Huddersfield and always get the friendliest service.”

Helpful Report

Posted 3 years ago

“Very happy with my new jeans, really good fit, excellent service.”

Helpful Report

Posted 3 years ago

“I received lovely friendly service from Jane today in the Food Hall in Tamworth”

Helpful Report

Posted 3 years ago

“this is for the section manager Matt you have outstanding customer Service skills you were always very polite to me when i shopped there and your advice to just ignore a certain person i should have listen to a big thank you for being so POLITE”

Helpful Report

Posted 3 years ago

“26/03/2022, I was served by a lady called Emma at the NW9 0AW, lovely smile and very welcoming :)”

Helpful Report

Posted 3 years ago

“On Friday 25/3/22 @ 10:52am, my wife and I were severed at the check out in food store Forestside Belfast , by Jacqueline Mc. a beautiful lady extremely helpful and understanding. Jacqueline has a smile and a greeting for everyone and I can fully understand everyone passing and hiding the time of day .An asset to M&S.”

Helpful Report

Posted 3 years ago

“I was perfectly guided and advised by an intern named Vickram at the children's and men's section of Wheelock Place in Singapore. Very good service, very pleasant welcome. You can feel the smile despite wearing a mask. He made my day”

Helpful Report

Posted 3 years ago

“My mum went for a bra fitting on the 17th March and was served by a lovely lady called Hazel. She was very welcoming and helpful. My mum has osteoarthritis in her shoulders and couldn’t lift her arm properly to lift the strap up so Hazel was very helpful and helped my mum so she was comfortable. It was a very pleasant experience and she would recommend Hazel from the Havant branch. My mum purchased 3 comfy bras and knickers. She was very pleased 😃”

Helpful Report

Posted 3 years ago

“Thank you M & S for excellent service online and in local stores. I have recently had a couple of problems with online orders, one a missing belt of a pair and quickly resolved.M The second, not a fault of M & S but the carrier, yet M and S re-sent the order and dealt with everything brilliantly.”

Helpful Report

Posted 3 years ago

“We visited their Chelmsford branch yesterday and experienced some difficulties scanning our items on the self check out. An M and S employee named Mitchell came to our aid and I must say what a credit this man must be to your Company. He could not have been more helpful and he went that extra mile to help and make sure we were satisfied”

Helpful Report

Posted 3 years ago

“A lovely young man Peter at the Newcastle store men’s dept was so helpful to myself and partner we needed a suit for my daughters wedding his advice and knowledge was invaluable nothing was too much trouble so friendly and relaxed made us feel comfortable excellent job Peter thankyou so much”

Helpful Report

Posted 3 years ago

“Just want to say thank s for great customer service by Val who works at Simply M and S on the Mayflower Estate, on A127 Basildon Essex. She was very kind and helpful when I shopped there last week, sorting out my problems and bagging up my shopping. A real asset to your customer service. Thanks.”

Helpful Report

Posted 3 years ago

Marks And Spencer is rated 2.8 based on 2,298 reviews