Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.78

2.8 Rating 2,310 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,310 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“shop at marks Spencers in Bovey Tracey Newton Abbott the staff and management there are AMAZING and a credit to BP and Marks and Spencers always polite and VERY friendly i think the team are as good as there leaders they put three of the mangers in torquay to shame if you want excellent customer service go meet the staff and management at BP there a credit to Marks and Spencers and BP”

Helpful Report

Posted 4 years ago

“I had a bra fitting at derby branch and Christine or Chris on her name badge was great nothing was to much trouble for her so thank you.”

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Posted 4 years ago

“I was in M&S Letterkenny recently and had a bra fitting the care and service I got from two ladies in the store was exceptional they really were passionate about their job and took there customers care was their main priority so a big thank you Phoara & Tricia xx”

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Posted 4 years ago

“We just popped on for a coffee and chocolate whilst we wait for our time to pick up my daughters wedding dress ans Cerys in the chester store treated us to the hot chocolate - what a locker start to the wedding weekend. Thank you for making us feel special”

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Posted 4 years ago

“Was in Mark's and Spencer letterkenny today, would like to compliment Barry for his customer service even helped me with my shopping as I have a sore leg, extremely helpful.”

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Posted 4 years ago

“Parcel came quickly in 2 days. Dress is good quality if a little on the small side.”

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Posted 4 years ago

“I took my 12 year old daughter to your Kingston branch for her first bra fitting so bearing in mind she was a very nervous and self conscious being her first time so it was a big day for her and me as a mum. We were greeted and dealt with by Dora she was amazing in every possible way made it very personal private gave my daughter space and privacy and gave her a choice which involved both of us A real asset to your company calm beautiful and wonderful customer service. My daughter is like a different girl and chose her own bras and more from other stores with complete confidence now she knows her exact size thank you so much Dora you were wonderful and we loved meeting you”

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Posted 4 years ago

“Excellent service”

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Posted 4 years ago

“Only a coward would leave a comment like this, you should have the courage of your convictions and leave a name. The reviews left were truthful and honest and at least the person was brave enough to provide their name.”

Helpful Report

Posted 4 years ago

“Very good sercice”

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Posted 4 years ago

“Rates are too high, quality is massive, best time to buy when there's offer or welcome vouchers, It's a house for branded stuff lovers, no compromise in quality,always refer everyone.”

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Posted 4 years ago

“Charlie in customer care assisted me with my returns, needed print out label and I can honestly say...she deserves maximum stars for been so helpfull. Thank you sooo much Charlie”

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Posted 4 years ago

“I am very happy to shop with m&s … I had a very good experience with store & especially Liyakath the sales person was too good … He suggested me to pic good one .. thanks”

Helpful Report

Posted 4 years ago

“I live in Canada and I ordered a blouse and a long-sleeve T-shirt last week. They were at my door this morning. Not bad considering I ordered something from Canada at the same time and it's expected arrival is tomorrow. We have a lot of land to cover for deliveries but no oceans to cross:) I was able to track every move my purchase was making. It was accurate and speedy. I also appreciate that the price you see is the price you pay. The prices were in Canadian dollars and I had access to free shipping. There was no surprise customs payments either. I don't shop at several American stores because of all the extra costs. I like the transparency of shopping at M&S. Finally, the T-shirt is cuter in real life and the blouse is beautiful and fits perfectly (I was a little nervous about getting the size conversion right but the website is helpful). I will be happy to wear them both. Overall, I was delighted by my experience and will be shopping there again. Laura”

Helpful Report

Posted 4 years ago

“Purchasing shirt I noticed had a stain. Woman called Vicky on till offered to find me a replacement which unfortunately had identical stain. She then ordered for delivery to a local store. All done on a busy Saturday. Excellent customer care”

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Posted 4 years ago

“Needed a suit for black tie wedding whilst visiting from Canada and not taking it home. Marvellous expertise from Dawn 15581036 3120. Tremendous patience, exactness, attention to detail to fill all my needs.”

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Posted 4 years ago

“M&S Beef Wellington. Outstanding quality and taste. So very pleased I bought this product.”

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Posted 4 years ago

“A lovely lady called Sam O , helped me choose some gift flowers,in Plymouth, couldn’t of asked for better service, x”

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Posted 4 years ago

“Lizzie at Brentwood branch was so helpful and a credit to your store. She could not have done been more accommodating.”

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Posted 4 years ago

“Visited the Redhill Surrey branch of Marks and Spencer to get some trousers and a shirt for my 14 year old son for a wedding. He was measured and fitted for both by a lovely man called Ian who listened to what we wanted and advised and guided us in the right direction. The shirt and trousers had to be ordered in and came within 2 days. We went back today to collect the trousers,shirt and have a final fitting by Ian as he wanted to make sure that the trousers fitted correctly, which they did. The service he provided was exceptional and I will highly recommend Ian to anyone that needs to get a suit fitted. One very happy customer.”

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Posted 4 years ago

Marks And Spencer is rated 2.8 based on 2,310 reviews