Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.80

2.8 Rating 2,271 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,271 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 3 star review on 4th April 2025

110

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I came into the Bristol Cribbs Causeway store last Thursday and one of your employees Grace couldn’t have been more helpful! Nothing was too much trouble , she is a true asset to the store!”

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Posted 3 years ago

“I love Marks and Spencers and always find the staff brilliant especially Lisa at Fishergate Preston she's brilliant I lost something in store and she took time to help fab”

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Posted 3 years ago

“Today we ate M and s chicken and leek gastro pie along with side of peas and greens part of a meal deal. First the reheat all products delivered Now the eat Pie pastry golden and crisp Filling restaurant quality flavour ten out of ten Looks on plate restaurant quality Sides Reheat great flavour amazing and still al dente All together I was very surprised m and s food development team delivered Great job”

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Posted 3 years ago

“I would like to say a very big Thank you to Lincoln one of the Store Managers for all the trouble and effort he went to , to find my Glasses that I had lost in the Store, and subsequently had them returned to me. Thank you so much Lincoln I really do appreciate the help you gave me. Kind regards Ethelle Ayres.”

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Posted 3 years ago

“Love visiting marks and spencers - both clothes and the food halls. Recently went in to purchase some jeans, I know M&S have a variety of sizes and styles that are comfortable. The changing rooms were open so I was able to try a few things on and the ladies working in the changing rooms were very helpful with fit advice.”

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Posted 3 years ago

“I've been assisted by a lovely lady named Diana at M&S at Stratford London at the fitting rooms.I think she is normally working behind the till and I would like to say she was very friendly in a professional manner and is a credit for the company. Please if you could share my feedback with her would be much appreciated. Thank you!”

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Posted 4 years ago

“I ordered a sofa and 2 chairs, after receiving a good selection of swatches from M&S. I was kept up to date via email and M&S were most accommodating when I changed my delivery date. I was given a 2 hour window several days before and the 2 delivery drivers, Tom and Sue, were so helpful, nothing was too much trouble - even bringing the furniture in via my side gate and up a flight of steps to my french doors. They unpacked everything, fitted the feet and left my furniture in situ, taking away all the packaging. The quality and value for money is outstanding and I cannot recommend M&S highly enough!”

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Posted 4 years ago

“Had to return ladies clothes items to cheshire oaks branch,served by very helpfull person ,his name is Ian J in bedding dept no fuss so efficiant 28 05 21”

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Posted 4 years ago

“A member of staff named Karen in the Food Hall at Guildford was very friendly and helpful on 25/05.21 at 13.48.”

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Posted 4 years ago

“Staff helpful in store, assisted with my querie regarding an on line order .”

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Posted 4 years ago

“Very happy with the service I got from Susi bra measuring at Harrow Branch on St Ann's road excellent service Harsha”

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Posted 4 years ago

“Brilliant local store, staff are amazing”

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Posted 4 years ago

“Was served today by Tricia in the Ayr store of M&S at 15.35 today. She was extremely helpful and pleasant. Long may this store remain in Ayr High Street as we no longer have a store selling ladies and men’s clothes of this quality. It is an Essential part of shopping in Ayr.”

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Posted 4 years ago

“I ordered several of the light up candles and one arrived unfortunately broken, rang customer service up and the lady couldnt have been more helpful ,thank you m&s think all stores should have such exceptional customer care like yous have.”

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Posted 4 years ago

“We bought 2 beds from the Longbridge, Birmingham shop, the service was excellent, unfortunately date was to late, popped in to ask if there was a chance of bringing it forward. Debbie went out of her way and she managed to help us, i cannot fault Longbrige always had excellent service and not to name to many but Emma was also brilliant with her service, will continue to use marks for everything. Thank you”

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Posted 4 years ago

“My wife and I always shop in M/S Hexham store as we find the staff are all excellent and obliging with any queries and sales,nothing seems to faze them.”

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Posted 4 years ago

“My daughter bought some lilies for me from an M&S shop in a garage. They are beautiful I have never seen such enormous blooms once opened. The scent is intoxicating & almost two weeks later they still look lovely. Well done M&S I wonder who your supplier is!!”

Marks And Spencer 5 star review on 15th March 2021

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Posted 4 years ago

“Sent my mum, the rose and freesia bag from M&S for Mother's Day and beautiful.”

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Posted 4 years ago

“Absolutely brilliant service from Chrissy R. at M&S, Yeomans Way, Bournemouth BH8 9UL, yesterday. Such a lovely lady.”

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Posted 4 years ago

“very helpful service from all at Uxbridge Middx store especially KimCwhose cheerfulness and positive attitude shone through!”

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Posted 4 years ago

Marks And Spencer is rated 2.8 based on 2,271 reviews