Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.78

2.8 Rating 2,318 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,318 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

Write Your review

Tell us how Marks And Spencer made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 2 Christmas food hampers and 2 different flower arrangements in October 2020 to be delivered to my parents and my In-laws on Christmas Eve. I received regular Emails prior to and on the delivery date itself keeping me informed throughout the process. All the orders arrived within the timeframe and my family absolutely loved the hampers and flowers. Another food hamper ordered for my brother in November for delivery in mid-December arrived 2 days late but I was notified that this was due to difficulties with their supplier and I was promptly refunded the delivery charge and given a £5 E-gift card as an apology. I also had a food order from the Cheshire Oaks store food hall which was very well organised and efficient as it was the previous year. All the food was delicious and had very good shelf-life dates on everything. A huge thank you to all the staff who made all of the above orders possible and have worked in very challenging circumstances, well done.”

Helpful Report

Posted 5 years ago

“Well Done M&S foodhall Ashtead I think that the Manager and staff at M&S food hall Ashtead deserve a pat on the back. This store has been a God send to the local community of Ashtead and it's surrounding area especially during the Covid crisis. The shelves have been regularly stocked and the staff are helpful. Jane on the check out is always, friendly, cheerful and helpful. Well done M&S Ashtead.”

Helpful Report

Posted 5 years ago

“Ordered the Christmas mulberry bouquet as a gift for my sister and husband . They were delighted very fresh and beautiful fragrant. Thank you.”

Helpful Report

Posted 5 years ago

“Bought a mini roast ham joint. It was really NOT nice. It was tasteless and the texture reminded me of synthetic meat. I do not recommend.”

Helpful Report

Posted 5 years ago

“This time last year, I posted a very negative review of my Christmas Food to Order. I was dubious about ordering this year but did so for an easy option given Covid restrictions etc. Completely different experience this year and my order met my expectations. The collection process at the Gemini store was very efficient and well organised and took just a few minutes. The Black Forest Gateau was really nice - it looked gorgeous and the taste didn’t disappoint. The Prawn Cocktail was back to its former quality (although very short dated). The Raspberry Prosecco Panacotta was much better than last year and lived up to expectations. The Crown of Lamb looks fine and is in the freezer for New Year’s Eve. Well done M&S and thanks to your staff during this dreadful year.”

Helpful Report

Posted 5 years ago

“2nd year of having an M&S Christmas dinner. It was easy, stress free and delicious. Even taster than last year. Thank you Marksies. Same again next year. Really enjoyed the Salmon starter platter too. 👍🏻👏🏻”

Helpful Report

Posted 5 years ago

“Went to M&S Ocean Park, Portsmouth this morning. Have to say all the staff were very friendly especially voila. Everyone had masks on and socially distancing. Thank you M&S excellent service. Merry Christmas too you all.”

Helpful Report

Posted 5 years ago

“Chelmsford Clock Tower food Hall. I was so pleased with the opening early 6am...the staff of which there were lots were ALL very cheerful and helpful. The store was very well stocked and I got everything I wanted plus a bit more! PLEASE Thank the staff for being there and so helpful!!”

Helpful Report

Posted 5 years ago

“Went to M and S Reading today - now in Tier 4. It was superb. Excellent organisation under the new restrictions including the very well stocked Food Hall and a good range of other items for last minute shopping. Thank you.”

Helpful Report

Posted 5 years ago

“Sad people moaning over delivery staying home and staying safe but moaning over people putting there life at risk working. SELFISH COMES TO MIND. Couriers working around the clock to make your Christmas, shop workers in the pandemic all day. Why you sit on your ass moaning about it.”

Helpful Report

Posted 5 years ago

“I recently bought a 3 pack of 60 denier tights ,would just like to say how delighted I am with them . I chose the red mix they are so soft and comfy fit and such a pretty shade of red . Will be buying more of these lovely tights”

Helpful Report

Posted 5 years ago

“I had ordered a hamper for a friend’s birthday ,which did not arrive. I called customer service, and spoke to Eishca . She couldn’t have been more helpful, in explaining the situation. She very kindly arranged for another delivery date. It was her attitude that I found commendable. Thank you.”

Helpful Report

Posted 5 years ago

“Was helped with my shopping by a lady called Katie at the Edgware Road branch such and adorable polite young lady who packed my bags for me as I am an older lady, it’s so good to speak to someone like her who is so polite and happy and always helpful thank-you for employing her, it’s such a joy to see her when you come in the store she give you the best customer service you can ever ask for”

Helpful Report

Posted 5 years ago

“Just purchased ladies thermal vests - great tops - very stylish :cozy and feels so soft to the skin - can wear on its own instead of a T / highly recommend and could not buy better quality elsewhere for the price of £12.”

Helpful Report

Posted 5 years ago

“I was in a terrible state as my daughter had just had a baby and everything had gone wrong and the outlook for the baby cwas bad. I needed to buy something for my daughter in hospital. The assistant was extremely kind and helpful. I will remember it and always try to shop there now.”

Helpful Report

Posted 5 years ago

“I have now bought slow cooked BBQ pork rib rack for the second time it is gluten free which is fantastic as my husband is coeliac They are wonderful thank you M&S All your food is great but to find this product makes my husband so happy”

Helpful Report

Posted 5 years ago

“I went to Marks and Spencer in westfiels on the 23/11/20. I was served by a lovely lady called Kafayat, so polite, friendly I just bought a cardigan. She packed it so nicely so carfully. I was an excellent customer service!”

Helpful Report

Posted 5 years ago

“Hi, Marks & Spencer's have delivered 2 x online orders in September and now today perfectly and 'on time' as per their forecast schedule. In fact in advance of their forecast schedule. Their International Customer Service Team have been responsive. I am in 'AWE' of their Supply Management Team that made it happen. Congratulations to everyone involved.”

Helpful Report

Posted 5 years ago

“Stella at cortonwood store was more than happy to help me, nothing too much trouble, makes shopping easier in these days, thank you so much.”

Helpful Report

Posted 5 years ago

“Went to Marks and Spencer in King's Road, Chelsea on 18 /11 /2020 Served by a lovely lady called Louise. So polite and friendly Excellent customer service”

Helpful Report

Posted 5 years ago

Marks And Spencer is rated 2.8 based on 2,318 reviews