Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.80

2.8 Rating 2,271 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,271 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 3 star review on 4th April 2025

110

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just been to Marks and Spencer in cortonwood and asked a assistant called Shirley for help, my word she went above and beyond to help me, just like to say a big thank you.”

Helpful Report

Posted 4 years ago

“I've always used M&S on line food/flower delivery service. All through Covid 19 to date I've used M&S delivery service for their food, fruit, flowers etc. Absolutely faultless. All goods are fresh, well presented and varied. Well done!”

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Posted 4 years ago

“Returned and out of date box of chocolates - was annoyed as it meant an extra trip back there on a Saturday to return ..... however I was given a cash refund immediately and then generously the store manager gave me three boxes of the chocolates ! Was very impressed and very grateful !!!!”

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Posted 4 years ago

“Visited marks and spencer cafe today. I am a regular customer. Mica and Dean were serving and added a lovely personal touch to my visit. They are both always pleasant and very willing to help as well as being very hard workers. Well done!”

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Posted 4 years ago

“A lady called Denise in the canvey island branch was very helpful every time u visit when she is there she is so lovely and always greets me with a 😊”

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Posted 4 years ago

“I don't buy on line, but l do now. I ordered a jacket and cardigan from Marks and the quality and price are spot on. Delivery on time. I was that pleased l ordered more items the same day, Very pleased, 😀”

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Posted 4 years ago

“I bought the hiker boots size 8 with the zip down the side. Other reviews said they came up tight but I normally have wide fitting feet and yet these are perfect!! So comfy and look great on! Beautiful boots! I'm a size 8 UK.”

Marks And Spencer 5 star review on 1st October 2020

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Posted 4 years ago

“I visited Marks and spencer in Partick , Glasgow. I was looking for something special as a gift and couldn't decide because I'm useless at that kind of thing. A member of staff took pity on me and decided to help me. She was really helpful and very friendly. Her name was Sandra. I was only going in for a cheap bunch of flowers , but Sandra encouraged me to think a bit more and make that gift a little extra special instead of going down the easy/Lazy route. I'm so glad I listened and spent that little bit extra time and Money the reaction was priceless. Sandra i owe you one , Cheers”

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Posted 4 years ago

“Brooklyn I your Perth store in scotland was outstanding I visited on 15th September. He noted id been waiting in line a long time due to an elderly fellow customer. He cane gireard and opened a new till. He then served me very efficiently with friendly chat and clear pride in the M&S brand and customer ethos. You should be proud to have him. My sparks number is 982601334888718124”

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Posted 4 years ago

“Great customer service in MnS food at Merry Hill centre. Last visit on 9/9/2020. Suzy served me. Friendly and chatty. Smiles and laughter, although I had a mask on. 🙂”

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Posted 4 years ago

“Seems to be a lot of complaints about a service that is doing its best in very difficult circumstances. Just wanted to say a big thank-you to all staff who have worked most selflessly putting themselves and their families in potential danger to make sure that the public has access to most of what they need. Well done those people and keep up the good work despite the negativity that seems to have become a hallmark recently”

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Posted 4 years ago

“Never had any trouble with M&S. The food in the cafe was very good and so was the service thanks to Julia, Andrea & Jacinta The clothing is very good and so is the hardware. All in all nothing to complain about. Gordon & Anita. Lewes.”

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Posted 4 years ago

“Brilliant shop all the staff are so friendly nothing is to much trouble for them,this is the harborne store,love going there for my food and clothing excellent place to shop,can not give this store enough praise love it.😁”

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Posted 4 years ago

“Shopped at M&S Dundee Store this morning. A lovely lad helped me maneouvre the self service till and as I had a "brain fog" I left my shopping at the till. He ran all the way along the street after to catch me and give me my shopping. Don't know his name but he had dark hair and was quite tall.”

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Posted 4 years ago

“Exceptional customer service at Marks food hall Alnwick. All the staff without exception offer outstanding Customer care from personable greetings with clear health and safety guidance. Once in store, this continues with helpful and approachable staff. Plenty of offers and a huge variety of products, for even this relatively small store, which has brought quality food hall shopping at affordable prices to our town and area. Certainly the safest and most valued way to shop in store.”

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Posted 4 years ago

“I always visit Slough branch (Bath Road) and Yuliya is always friendly and polite when I use the check outs and very efficient.”

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Posted 4 years ago

“I went to marks and Spencer’s Bridgnorth today, a lovely member of staff called Hayley helped me find what I couldn’t find and Also was very helpful recommending some lovely wine and chocolate for a birthday present.”

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Posted 4 years ago

“I ordered a whole leg of lamb last Thursday. The cost was £20. It was £5 cheaper than Tesco for exactly the same joint. I queried delivery times with their customer service as it was for a dinner party. She was extremely helpful and the order was arranged. I received an email to inform the item was in store and I could collect. The leg joint arrived as expected and instructions for roasting. It was absolutely wonderful. My guests were very impressed with the taste, as was I. Cannot fault M&S. Their service and standards are top notch.”

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Posted 4 years ago

“M&S food is delicious. Never had a bad meal. I only wish their ranges were wider. I now shop there every week. They just do it better. Even their tea is sooo much better than Yorkshire Tea. And it comes foil wrapped - and in individual teabags, not sets of two which you have to tear apart and stuff back in the box, or sometimes splitting and getting tea leaves in your cup. Sometimes it’s the little things. When I go to Morrisons, usually to get other stuff - what a difference in experience. World’s apart. And I noticed Morrisons were doing a copy cat deal of £12 for a meal in. Nowhere near as good quality as M&S I’m sure, even their ‘best’ ranges can’t compare.”

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Posted 4 years ago

“Great staff always helpful. Great price and good quality items. Would highly recommend to family and friends.”

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Posted 4 years ago

Marks And Spencer is rated 2.8 based on 2,271 reviews