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Marks And Spencer Reviews

2.8 Rating 2,153 Reviews

44 %

of reviewers recommend Marks And Spencer

Company Reviews

2.8

Based on 2,153 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Marks And Spencer Reviews

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 5 star review on 3rd March 2024

Marks And Spencer 5 star review on 23rd December 2023

Marks And Spencer 5 star review on 4th October 2023

Marks And Spencer 5 star review on 29th August 2023

Marks And Spencer 1 star review on 22nd July 2023

Marks And Spencer 1 star review on 20th May 2023

Marks And Spencer 1 star review on 6th April 2023

101

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought Highland recliner chair from this shop we thought over weeks it would get more comfortable but it’s shocking so uncomfortable it’s not meant for anyone over 8 stone .Spoke to them and because it’s two weeks past return date they won’t do anything.Shocking MARKS AND SPENCER”

Posted 6 months ago

“Why can I no longer buy extra short jeans? The short ones are miles too long. Ended up buying ankle grazers in short! Same thing with the linen trousers. Bought navy, white & chambray. Not available in extra short but wanted to wear them with heels anyway. There was 4 inches difference in length between the white & chambray with the navy coming in the middle. I had to cut navy & chambray down!”

Posted 7 months ago

“Why can I no longer buy extra short jeans? The short ones are miles too long. Ended up buying ankle grazers in short! Same thing with the linen trousers. Bought navy, white & chambray. Not available in extra short but wanted to wear them with heels anyway. There was 4 inches difference in length between the white & chambray with the navy coming in the middle. I had to cut navy & chambray down!”

Posted 7 months ago

“I tried to purchase trousers over the past number of weeks. Each day I go on to the M&S website and there is no availability in the extra short length. This seems to be a popular size and yet you never have any in stock.”

Posted 7 months ago

“Marks and Spencers if you are banning customers for rewarding your staff for excellent customer service skills I think most people would say close your doors what a damaging review top managers taking the rewards and they keep there jobs”

Posted 7 months ago

“You constantly here how retailers are struggling to draw customers into there store’s and then you read how marks and Spencers managers from Torquays flagship store are banning customers for rewarding there staff for good customer service skills Claire Thomas should have been sacked and all those that took money from this gentleman and were more than happy to spend it two faced I think they call it”

Posted 7 months ago

“Online order cancelled because payment failed verification process… funny that as money gone from bank account and you admit will take 3-5 days to reimburse. No order and payment with you. Rubbish online service. Won’t use again”

Posted 7 months ago

“M & S has reached an all time low. They refused me a refund of the 6.50 Euros I paid for a very poor quality vegan plant based dish this week. It was like eating wall paper paste. I gave them all the details of the product plus the date of sale etc but was refused a refund because I did not have a Sparks Card or a smart phone to photograph the receipt etc and send it to them. As a senior citizen in my late 70's I cannot afford a Sparks card which costs 120 Euros or a smart phone. This is age discrimination pure and simple. I have been a customer at M & S for over 60 years and this is the way they treat their loyal older customers! M & S has become just as greedy as the next retailer.”

Posted 7 months ago

“re: "Click&Collect". Generally staff seem totally unaware of data protection regulations, they continually ask the customer for both name as well as their postcode before collection, & as usually there is a queue, we then have to share our personal details, often repeatedly, & often in a loud voice. Wrote 3 times to Executive team, each time same data protection member replied, in her first communication "We do not believe we are in breach of regulation"... "If you prefer, you are welcome to ask for a quiet location in store for you to disclose your information" despite her position, she was evidently unsure re: regulation breaches. Second communication states, "in store should also be able to confirm this with the ORDER NUMBER and ONE other piece of information in order to identify you, such as your name or postcode" so if this is M&S protocol WHY is it not followed in all stores?? Her final advice to me was "If you would prefer not to disclose your name or post code in store, we offer a home delivery service which may better suit your needs." One may well query, as M&S appear to have an in-house D.P. team in place, why "all" their D.P. "protocol" is not clearly posted in the "Click & Collect" area for all customers to eventually consult.”

Posted 7 months ago

“Shocking service, wore new condition shoes 8 times over just under 2 weeks, seams came apart now unwearable and no compensation, poor communication and quality, sub standard, not fit for purpose products.”

Posted 8 months ago

“I think the end is near for M&S. The level of service is so bad its now beyond recovery. Its time to go folks, pack your stuff and just go. you've had a decade to get it right and you have failed your customers, instead focusing on execs bonuses and shareholder dividends.”

Posted 8 months ago

“It hurts me to give Marks & Spencer a poor review, But yet again after visiting their instore Cafe at Newport Isle of Wight Many tables still uncleared from previous customers. There is now a constant bleeping noise coming from the kitchen area which can be heard in the Cafe (It sounds like you are in an ICU ward) and to top it off, coffees are now being dished up in cheap cardboard cups. I wont be visiting this Cafe again, 2nd bad experience in under a month. Something is being done wrong in the Newport Isle of Wight store. IS THERE NO MANAGER OPERATING THIS STORE?!”

Posted 8 months ago

“Had there own version of the pornstar martini. There not wrong taste like a pornstars beaver.#disco beaver.”

Posted 8 months ago

“its just shocking how Marks and Spencers are treating there customers specially when people are shopping with there pockets as things get harder there was a time when the staff would say good morning to the customer now they would sooner look down at the floor than have to communicate with the customer its very clear this is a company that definitely couldn't care less weather you shop with them or not as the reviews in the south west prove this to be true”

Posted 9 months ago

“My advice is keep out of TORQUAY FOOD HALL just read there reviews how do managers get away with behaving like that evil would be a understatement”

Posted 9 months ago

“Marks and Spencer not the same anymore, terrible customer service! Bad food, i tried to return staff caused a scene when i wanted a refund! Marks and Spencer need to realise they are not the only shop.”

Marks And Spencer 1 star review on 22nd July 2023

Posted 9 months ago

“If Torquay Food Hall Reviews are anything to go buy this company is Finished and so it should be so cruel and nasty 🤮”

Posted 10 months ago

“Marks and Spencer is Such a Disgrace We bought a bed from Marks and Spencer in February 2023 and now it is already July, but the experience has been a nightmare, and M&S is not what it used to be. The lead time is long, and when it was eventually delivered, it was noticed by the delivery guys that the fabric was ripped. We contacted M&S and a new bedframe was ordered. After 6 more weeks, when the replacement was delivered, the delivery guys noticed that the new bedframe was also ripped and had to be returned to the warehouse, and another new bed frame to be ordered. Six more weeks passed, and the new delivery was supposed to be yesterday, and the delivery guys called half an hour before arriving informing us they could only deliver the new bed but could not take the old damaged one away (since it was not booked by M&S). They contacted M&S to enquire about this and said they would call us back. This is when everything went silent and despite numerous tries, we could not get in contact with M&S; and the delivery guys did not even turn up. Our calls were repeatedly cut off and we were asked to find out the answers from Q&A ... Each time we had to take time off work to wait for the delivery and the amount of time it wasted is huge - not to mention the stress it caused us! Customer services filed a complaint on our behalf last time but nothing happened. There is no communication and no improvement. M&S used to be a reputable company with excellent customer services but not any more. Still don't know when we will receive our bed and have the damaged one taken away. Really disappointed, and this is probably the last time we will do any business with Marks and Spencer. Date of experience: 13 July 2023”

Posted 10 months ago

“How many companies would allow a manager to ban customers from there store’s for rewarding there staff that went above and beyond for the customer and showed they value and care about the customer unlike this Miss Claire Thomas the general manager of there flagship store how has she kept her job after promoting a normally fantastic company in this way HR show you do care and get rid of this cruel nasty person she clearly has no remorse for her very poor judgement as the previous reviews say if she couldn’t stop her staff from taking the reward she obviously had lost or had no control of her staff yet they took the rewards and still kept there jobs and the reward”

Posted 10 months ago

“What the Hell Marks and Spencers Banning customers for rewarding there staff for showing they care and value the customer unlike there managers yet it appears the top executive’s couldn’t care less close your doors and walk away if the staff didn’t take the reward you wouldn’t need to Ban the innocent shopper so so wrong”

Posted 10 months ago

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Marks And Spencer is rated 2.8 based on 2,153 reviews