Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.80

2.8 Rating 2,277 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,277 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unacceptable Hygiene in Sandwich I purchased a chicken and salad sandwich from M&S Guildford today and was extremely disappointed. I found not one, but two hairs in my sandwich—one in the filling and one on the bread. As a long-time loyal customer, I have always enjoyed M&S sandwiches, but today's experience was unacceptable. This incident has left me deeply dissatisfied, and I will no longer be purchasing cooked food items from M&S.”

Helpful Report

Posted 1 year ago

“Went to marks and Spencer store in westquay soton looking for a jumper asked a woman with short hair glasses said no don't have em I found one she said they where seasonal she said good for you j founder very condeending and rude and doesn't know her stock awful I won't be bk nor will my friends or family I think her name was Carol ot was about 2 o'clock Tuesday 14th most vile rude woman and not very professional as I'm disabled regards”

Helpful Report

Posted 1 year ago

“Guest returns for online orders is a joke. Tried the link to start a return 5 times and it doesn't actually give you an option to start a return/get a QR code, therefore going to have to travel to a store (that hasn't yet been closed due to M&S cost cutting!) and hope the staff are capable of doing their jobs!”

Helpful Report

Posted 1 year ago

“I ordered pants that they are selling on their website for $69.49 and when the pants arrived, it have a price tag on it of 39.50 British pounds = $49. Feel like I got ripped off by paying an extra $20 for cheap pants. LOL (For the shipping I paid an additional $13). When I emailed them and said that the price tag was $49 and they were charging $69, the response was a brush-off, that they need to pay their employees, rent etc.”

Helpful Report

Posted 1 year ago

“M&S Newcastle in addition to some other stores refuse to put chairs outside changing rooms to allow shoppers partners to sit whilst they try on clothing. My Wife and I now will not shop at M&S until they improve customer care. Plenty of other shops where they have considered the needs of their customers”

Helpful Report

Posted 1 year ago

“I bought rose veal calves liver today and cooked it (lightly) this evening. It proved to be the worst liver I have ever bought. Of the 4 slices 2 were inedible and and were was the sage in the butter. Definitely back to the local butcher in future.”

Helpful Report

Posted 1 year ago

“My daughters, one mid twenties, one top teens went in to look at clothing for an upcoming holiday, after spending some time looking they realised the changing rooms were closed and not wishing to buy items without first trying them on they decided to use the toilet and return another day… So placing what they had in their hands on top of a unit they headed into the ladies bathroom, an older woman was also heading into the toilet with several bras… A store worker was in the vicinity and they’d toiled with asking about the changing room, but decided to go back another time when I was available as I’d mentioned an item I’d seen online I wanted to checkout… Anyway long story short, they were both accosted by a male employee who said he was the manager leaving the toilet, the lady with the bras wasn’t… he accused them of stealing again and asked "where is it" "all the clothes you took into the bathroom" then demanded a bag search… well my eldest only had her work bag with purse, drink bottle and work items, youngest nothing to hide clothing in at all… they, the two staff members were highly intimidating and my daughters were quite distressed on returning home… no apology on finding my daughters had not stolen anything! They were treated like thieves despite not being thieves with a very aggressive approach! How hard is it to apologise to customers… Why accuse customers of previously stealing and treat them with contempt despite finding they had NOT stolen anything… Other customers probably felt they were guilty the way the staff/manager spoke with his accusations…. I am appalled by the lack of apology for my girls, one of them with high anxiety who finds going out in public places tough enough without dealing with such an ordeal… it’s set her back in her recovery!”

Helpful Report

Posted 1 year ago

“Marks and Spencers-poor Marks and Spencers-poor To the person who packed my fruit gift hamper, kindly sent by friends of mine- You could SEE the bananas were blackening,you could SEE the grapes were unfresh and falling off from the stem, you could SEE the mandarins were discoloured- VERY POOR MARKS AND SPENCERS updated review-AWFUL SERVICE, after being promised a replacement basket, then hearing nothing,I sent a comprehensive email plus pictures to M and S ,this had been a gift sent to me, so I had no receipt, but I detailed all the numbers on the box, I enclosed images showing banana skins and cut open bananas with black patches on skin and flesh-inedable-soft grapes which has fallen from the stem,old,satsuma with brown patches on the skin,and one which later proved dry inside-poor quality fruit-today,after ineptitude for 4 days,on 19/4/24,5 days later I spoke to a superviser, he questioned 'black' bananas!!!!?-I call any banana with black patches on the flesh unappetising and inedable!-I can't have the promised replacement as they would notify the sender, and I certainly do not want to upset my friends. BEWARE SENDING ANY FRUIT GIFT FROM MARKS AND SPENSERS,AS I'VE EXPERIENCED, IT WILL NOT BE FRESH,AND YOU WILL BE PALMED OFF WITH OLD STOCK,APPALLING.[trying to add photos but am not being allowed to]”

Helpful Report

Posted 1 year ago

“I stopped using M&S after they took down their Christmas 2023 video bending down to hamas supporters and ditching the traditional British values. This shop has no place in UK.”

Helpful Report

Posted 1 year ago

“In the past month I have ordered items with next day delivery , last month it was 2 days late, this week should have arrived yesterday and no sign of it arriving anytime soon. No help from X staff. If I want something next day I certainly will not use M&S. Trustpilot gives 1 and a half stars, not surprisingly”

Helpful Report

Posted 1 year ago

“Best ever fish cakes tasteless really awful”

Helpful Report

Posted 1 year ago

“I am trying to return a top I bought online but M&S's online Return function has not working for 2 days - and I have an account. How am I supposed to return it? The only M&S store near me is food only”

Helpful Report

Posted 1 year ago

“Same for us none of the above. Just so very disappointed with the “Oh so caramelly buns,” that disappointed, I could not eat the dry buns! The advert for them really scammed us all in to buying them hook line and sinker, never again. WHERE WAS THE CARAMEL?”

Helpful Report

Posted 1 year ago

“Just tried M&S gastro pub lamb moussaka, really awful quite tastelless.normally we buy the cheaper one which is much better.been to Greece ten times so we have a good idea what moussaka should taste like. We are seriously thinking stopping buying food from M&S because the prices really going up and in most cases the quality is Goliath down.”

Helpful Report

Posted 1 year ago

“Hello. Non of the above was a problem. My issue is. We’ve just had your new caramel hot cross buns!! I will use the word caramel loosely as there was non. The most disappointing food item I’ve ever had from Marks and Spencer”

Helpful Report

Posted 1 year ago

“Now disappointed by lack of staff to help. No chairs in store for the elderly. Machines are fine if you have good eyesight, good hearing and are computer literate. You are excluding your most loyal customers. I am voting with my feet.”

Helpful Report

Posted 1 year ago

“Absolutely awful I tried for ages to get a set of cushions tkk on match my bedding set so was so excited I got them I ordered them next day delivery only one turned up then they said it will be the next day with DPD when it arrived I knew it was wrong as it was so small they sent me a cover no cushion and the wrong one every time I order with them there is a problem so I phoned again and the customer service agent couldn’t even get the order no right it’s a absolute joke now I have to go all the way into the store to return never will I shop there again I went on to trust pilot and wow there are so many complaints don’t shop there I will stick with Next from now on”

Helpful Report

Posted 1 year ago

“awful awful customer service. Bought a faulty duvet (expensive goose & down) that is flat in some areas. It's not plumping up and I think some squares have more filling than others. Customer service admit that this is not normal standard but hide behind their no refund or exchange policy. If a company admits that a product isn't meeting normal standards, surely the customer should be refunded - keep that loyal customer happy so that they buy from you again and not your competitors. Well I will not be buying online again. I'm so unhappy with how Ive been treated. I do my food shop in their stores, but don't want to give them a penny more after this incident.”

Helpful Report

Posted 1 year ago

“I live in South Africa and sent mum a bunch of flowers to the U.K. for Mother’s Day. She is elderly and these types of communications speak volumes. I was surprised to not have heard from her by the end of last Sunday so I checked to see when the delivery had happened and the flowers had been dropped off at completely the wrong house! Luckily I had a pic from the couriers proof of delivery, but my poor mum had to get dressed and walk to the house in the pouring rain and carry the box back! A totally ruined surprise, not to mention shambles on every level! I contacted M&S and their response was a basic ‘sorry your mum had to walk in the rain’ and send me a £10 e-card which is of no use to me as I live in Africa, and it’s also of no use to my mother as she wouldn’t know what to do with it! I also don’t want to spend more money with this company! I told M&S all this and they couldn’t care less - saying that they are sorry that I’m not satisfied!!!”

Helpful Report

Posted 1 year ago

“Just visited M&S Castle Point, so disappointed in quality of own brand ladies clothing, poor quality, poor display (on hangers, garments full of creases, you need to invest in some steam irons) cheap nasty fabrics. Certainly not the store it once was, up your game M&S. I must say the gents section looked very smart in comparison.”

Helpful Report

Posted 1 year ago

Marks And Spencer is rated 2.8 based on 2,277 reviews