Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.81

2.8 Rating 2,264 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,264 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 3 star review on 4th April 2025

110

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything. I ordered clothing online and paid for nominated delivery day. On my nominated day no one turned up. I received an email saying the items would be delivered but no time given. Apparently one of the items was out of stock and they were going to send them a week later. I had to ask to have the money I paid for the nominated day to be refunded.”

Helpful Report

Posted 7 months ago

“Your "Trusted Courier" as M & S call their service - have let me down so badly - I am incandescent with rage. They told me they'd delivered the present I had ordered from you. However they hadn't - on further investigation as to where it was, I looked into the tracking. They stated the signature was "signed by destroyed"! I wrote to DHL and them and asked what that meant? They then, and only then, bothered to tell me it hadn't been delivered at all but was ruined in transit.... No apology even - it's ruined my surprise to my Sister and her Birthday and most of all my confidence in M & S as suppliers. Of course it was a weekend so i couldn't do anything about it in time to save the situation. The Courier should have informed of their failure IMMEDIATELY so at least I could have sent something in time. I feel absolutely let down and disgusted. Despite 3 emails to M&S nd their live chat, I've heard nothing from them. Do NOT use them to send your Gifts....! They will disappoint you too!”

Helpful Report

Posted 7 months ago

“Initial return of part of the order seemed simple but i selected Evri as the return option and then left it a few weeks to actually send it, i turned at the shop to return my item and the Evri system said my return label had expired. Went home called M&S support, waited approximately 20 minutes only to be told 35 days had passed which it clearly hadn't so they couldn't generate a new label so i have to take it back to an M&S shop which is miles away.”

Helpful Report

Posted 7 months ago

“Great furniture and really careful delivery, thank you.”

Helpful Report

Posted 7 months ago

“Very good very nice”

Helpful Report

Posted 8 months ago

“poor staff behaviour and bad customer service you can buy but you cant return mouldy food NN8”

Helpful Report

Posted 8 months ago

“I purchased items on line , unfortunately had to return them. There was no return label or address in my package. I eventually found a return address through Google. I returned my package at my local post office. I had to pay £10. 40. I was shocked and disappointed. I contacted customer service many times. They eventually offered me an e gift card to cover my postage. I simply wanted a normal refund. I could only use an E gift card if I purchased something else. I didn’t need anything and asked for a normal refund. I have not had this problem solved as yet. Can anyone help me please.”

Helpful Report

Posted 8 months ago

“Serving staff and management are completely unskilled in customer relations. They are arrogant hostile and paranoid. I got into a debate with a couple of them about method of payment, I presented government ID with valid signature and they refused to accept it. The entire time I maintained an even tone of voice, used polite language, and when I asserted my position and expressed my opinion they threw me out for "Abusing their staff" which was completely false. They are bunch of nasty jerks.”

Helpful Report

Posted 8 months ago

“On a no. Of occasions I have been heavily discriminatedit seems.have been heavily discriminatedit just Bec I don't dress like the queen.discriminated ag by mngmt as well as unscrupuloys aecurity guards whob want to use authority and take advantage of defenceless by falsely accusing them . I have been a very consistent and ardent shopper at M&S because I value their products so much however because of reason discrimination such as I am not welcome at your store and they save this not giving me a reason and that's why I think it is merely discrimination. Because of this I think in my own interest it's the best thing to just withdraw my patreons my main experience of discrimination has been at the Oxford Street branch. this is just a brief note because I will not waste my precious time I am a serving ployed lady a very honest person and I always value supplement MNS so much however I am afraid I'm going to withdraw my patterns because of these unfair treatment from mans in general. these experience almost live a bitter taste in my mouth I will not enjoy consuming their products because of this so I will try to gradually withdraw it's a must because the only thing left for them to do is to try to free me because they ((I am afraid that I have to say that it's the managers / security and don't be fooled not because it's manager and security V2 can be dishonest and tell lies to add the strength to the story just because they want to get rid of you they written lies and I don't want to frame so I will not go back. call my life I have never ever shoplifted it seems like security just look at your appearance I am not dirty looking I just dress very moderately security look at you and they act on that suspicion and this is very bad they Savior doing the exam but they are simply deterring customers because I have been a very good customer I am not parting myself on the back but I love to Marks and Spencer's and waitrose but I'm afraid I will may have to take Mark and Spencer's off of my list the only way I would notice if I get an apology from the entire management not just one but the entire need to meet from the Oxford Street Bryce otherwise it may takes some ecause I've gotten so used to shopping their however I want to gradually withdraw my patronage because of these experiences that brings and ultimately peroxide all the other branches of M ands department stores. Because when I confronted them on the matter nobody wants to admit and they say to me oh come back and shop with us, many manages àre atthat store and I would prefer to have a meeting with all the managers which it doesn't seem possible and so to be on the safe side I don't want any unscrupulous person which includes security guards that were there because only an unscrupulous person would try to build up false stories against me just because they don't want to see me there, I go there very often I make mini purchases) to false accuse me so that's why I'm thinking my own interest that I should withdraw patronage from the branch and eventually ultimately other branches s well. I will narrow down my shopping to waitrose and some other store. I have no bitterness in my heart towards them but my decision is based on my own welfare and happiness. I don't want to continue having pleasant shopping experiences I think I deserve better treatment as a valued m and s customer however they don't o think so so I think a wise thing for me to do is just to leave.e place and sharpen experiences and imagesnd will be that's and to protect my precious reputation which is spotless I will try to desist from shopping there.to cut a long story short. Because I have better things to do for short but I just wanted to post this review get it off my chest. Cheers”

Helpful Report

Posted 8 months ago

“I have been going to M&S for over 20 years. I have a big family and have always done big weekly shops there, accumulating hundreds of thousands of euros over the course of 20+ years for their company. On Thursday the 1st of August I bought a packet of feta cheese which I often do. The best before date was late October (over 2 months from now). The cheese was rotting, and foul. I was in a rush and had a small taste before I noticed that the cheese was vile. I got very ill for a couple of days. I notified customer service about this with photographic evidence of the product, and they told me if I provided a receipt they could refund me €2.99, otherwise they will do nothing. I didn’t keep the receipt so I got nothing. That being said, the trouble I went through was absolutely worth an awful lot more than €2.99. Feeling incredibly let down by M&S and the whole experience, disgusting customer service.”

Helpful Report

Posted 8 months ago

“Bough red diamond strawberries. Not impressed. I have bought them before and they were lovely and sweet. The latest ones were not so sweet and some were stating to go a but mushy. Def not going to buy them again. Sticking to angus strawberries”

Helpful Report

Posted 8 months ago

“Was on holiday in UK l. Bought lots and lots of shirts and blouses at marks and Spencer all over UK. bought a couple of £9 t-shirts. Great fit in the shop. Bought two beautiful viscous work shirts £30 each. Got back home, washed all following instructions, all shrunk 2 sizes smaller. WTH. I am FURIOUS. If I washed them back in the UK I could have gone back for refunds. All other shirts that were 100% cotton or linen kept their shapes and sizes. Any other mixed fabric garments shrunk.”

Helpful Report

Posted 8 months ago

“Have always been satisfied with service from M&S but today very disappointed took our great granddaughter age 5 to cafe in preston (she is gluten intolerance) all they could offer her were chips no baked potatoes sandwiches etc .I think this needs to be addressed in all your cafes”

Helpful Report

Posted 9 months ago

“Excellent service Beautiful flowers delivered Highly recommend and very fair pricing Well done”

Helpful Report

Posted 9 months ago

“I went for a bra fitting today at westfields i was very happy with the service, the lady was Asian, she made me feel comfortable and at ease, easy to talk to, explained why and what bra's was suitable for me she went the extra mile and an asset to m/s smiling all the time very good customer service I would recommend family and friends the service is free thats a bonus thank you”

Helpful Report

Posted 9 months ago

“Took my daughter for a bra fitting service to Cheshire Oaks today, And a Couple of months ago I took a lady I support there for a bra fitting. 100% amazing service off the ladies there, I would definitely recommend booking a bra fitting service.”

Helpful Report

Posted 9 months ago

“Order Number : 2004502203 dated 6/7/24. Item not received even after 10 days and the customer service rep is telling me to wait for some more time. The courier service provider has to be penalised for the delay. Very bad delivery services.”

Helpful Report

Posted 9 months ago

“I wanted a gift card for a new baby over 100 it never arrived got done out of the card and no refund i phoned customer service 6 times found them appalling.”

Helpful Report

Posted 9 months ago

“Just ordered another pair of mens slippers to replace a previous pair that only lasted about THREE months during which time the back seam slip open and the inside cloth lining came off BOTH slippers. Would have complained but purchased quite some time back so cannot prove they were just stored as a spare pair for some time before use. All my family have been a customers for many many years and normally pleased I hope this was a one off not a switch to new suppliers to up profits. (suspicious mind) Will watch the new replacement's closely.”

Helpful Report

Posted 9 months ago

“Poor quality lingerie- Rose Bra cost £30 and straps fell apart after a few washes .”

Helpful Report

Posted 9 months ago

Marks And Spencer is rated 2.8 based on 2,264 reviews