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Marks And Spencer Reviews

2.8 Rating 2,150 Reviews
44 %
of reviewers recommend Marks And Spencer
Company Reviews Questions Metrics Info
2.8
Based on 2,150 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 46%
Accurate And Undamaged Orders
Greater than 70%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Marks And Spencer Reviews

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Dee
Verified Reviewer
“Do not order any furniture from M&S. Worst service I've ever known. I'd give zero stars if I could. I had to take 3 mornings and 1 afternoon off work for the delivery of a poor quality Hastings wardrobe. The first wardrobe delivered was damaged (split wood on two pieces) so they told me a 2nd full replacement would arrive. I had to wait almost a month for the replacement, and when the delivery men who were supposed to replace it arrived, they refused, and said they didn't have time to as they had so many deliveries to get through, and then proceeded to stand inside the thin wardrobe with their work boots on, hammering the top of the wardrobe off and pulling off the sides to replace the 2 split pieces. In doing so they damaged the wardrobe even more by splitting the wood of the front piece and from standing inside and hammering it made the wardrobe lean to the right so that the doors wouldn't close. I literally could not believe it, and politely asked them to leave. I was then told a 3rd full replacement wardrobe would arrive - this arrived 3 months after I first ordered it. Unfortunately they didn't turn up in the morning as I was informed, and called 1 hour after their delivery slot time to say they could rearrange for the end of the day. As pleasant as these two delivery men were, they again tried to ask if they could just replace the faulty sections, which I had to be adamant about and say no to as the wardrobe was so rickety and damaged by this point. They did fully replace the wardrobe which I have to say is quite cheap and flimsy for the price. I was told on one of my many phonecalls to M&S that I could receive up to a 50% refund, but all they would offer me a small voucher to spend on furniture with M&S, why would I want to order anything again with them, plus it's such a small voucher there's nothing I could spend it on without incurring delivery charges! Very poor.”
Helpful Report
Posted 4 months ago
Anonymous
Verified Reviewer
“We visited the cafe in Horsham . The food was absolutely disgusting ! We had the Turkey and ham Hock Toastie that was only toasted one side . It was awful we left most of it. Most of it was unrecognizable and sloppy We didn’t complain at the time as we had our young grandson with us. For the privilege of this slop. We paid an extortionate amount of £22 For a kids sandwich drink and teas . We will never go there again shocking place .”
Helpful Report
Posted 4 months ago
Anonymous
Verified Reviewer
“So the surprise for my sisters 80th birthday was ruined when the flowers were delivered a day early ! They were meant to go with another present from another company .Surely M&S recognise flowers. Should be delivered on the day.”
Helpful Report
Posted 5 months ago
Lisa
Verified Reviewer
“https://www.marksandspencer.com/3-pair-pack-sumptuously-soft-ankle-high-socks/p/clp60194371?color=BLACK&prevPage=srp#intid=pid_pg1pip48g4r6c3 Do Not buy.. short socks or long ones The stitching on the toes is very thick and uncomfortable. They are not warm at all. They do not hold up so are in a bunch around your ankle. Might have well put your money in the bin. M and S quality!”
Helpful Report
Posted 5 months ago
Susan
Unverified Reviewer
“I have asked staff multiple times and they agree and say it’s true unfortunately. Where are body shaping MATT tights? Older ladies DO NOT WANT SHINY THIN TIGHTS. Legs look awful. Youngsters west thicker black tight but mature ladies wear tights sll year need shaper tights and not shine. Get them back please. Also we do not want “no toe reinforcement “on fine denier ones as they ladder. Get real and give ladies what they need please”
Helpful Report
Posted 5 months ago
Anonymous
Unverified Reviewer
“Read the previous review and my advice is just keep out of the Torquay willows store it’s sad most of the staff there are fantastic it’s the managers not all of them but some of them and they no who they are it’s lovely to read I am not the only customer that has experience this very unpleasant experience”
Helpful Report
Posted 5 months ago
ROBERT JUBB
Verified Reviewer
“We ordered a gift card on line as a special birthday gift. The card failed to arrive in time. We made numerous calls to M&S customer service. We had lengthy phone calls and were repeatedly put on hold. The customer service staff treated us with contempt and failed to resolve the issues. They were incompetent and dishonest. They have offered a refund but advised it will take another 5 days. We have not been able to organise another birthday gift at such short notice. Totally unacceptable response from M&S customer service.”
Helpful Report
Posted 5 months ago
Ann Allan
Verified Reviewer
“I was in your Kirkcaldy food branch today one member of staff I wish I knew her name was very helpful and polite but another at the checkout called Elinor was quite rude not once but twice to my daughter and I have to say we both found it totally unacceptable no need for this .”
Helpful Report
Posted 5 months ago
Linda Fowler
Verified Reviewer
“I am unable to review my purchases. I have emailed you several times but never get a satisfactory answer. This inability to review has been going on for months. No-one seems able to solve the issue.”
Helpful Report
Posted 5 months ago
Julie Cale
Verified Reviewer
“Jamiee from the lingerie department manager at Hempstead valley shopping centre was absolutely amazing, her customer services was so helpful and lovely, I highly recommend her.”
Helpful Report
Posted 5 months ago
Anonymous
Unverified Reviewer
“i was very shocked when certain members of staff in the stores food hall were very keen to inform me about a customer who was Banned from there store yet they said he was a very smart kind and polite customer my reply to them was i am very sorry but i came in to the food hall to just get my shopping and i am not interested in what messures and lies the section manager went to have this customer banned from the store it made me feel sick that staff would behave like this its very clearly a store with serious issues i will never go back there to shop again its like a bad episode of Eastenders's i see the program inside marks and Spencers in a different light now they clearly have no respect for this manager yet i was told this happened over two years ago what the hell is going on”
Helpful Report
Posted 5 months ago
Anonymous
Verified Reviewer
“I have put down one star for Marks and if I could of, I wouldn't have given any. I have no problem with Mark's and Spencers in general, but their hoola hoops in the tins, are rank! Wrong on every level. Taste is sooo bland, texture awful, and so sludgy, the hoops wouldn't come out of the tin, and I had to use a spoon to empty it out. Heinz Hoola hoops are better tasting, however they're not tasting how they used to since they've put less ingredients in, i.e sugar and salt.”
Helpful Report
Posted 5 months ago
John C
Verified Reviewer
“Took my lambswool jumper back to store as thinned out under arms which have holes now too. This jumper was only bought in December last year so only lasted 10 months. Store refused to change it as past their 35 day limitation on return goods. They told me to contact office on Wrexham who would collect item for analysis and refund me if found to be faulty. Phoned number store gave me and it doesn't exist. Contacted main office from website who confirmed policy for returns has changed and store staff no longer have facility to use their own initiative and change or refund faulty goods after 35 days as apparently they don't have knowledge or training to decide this. Common sense is not allowed. Also they won't collect, I have to post item to Wrexham where they will examine it and if found faulty will give refund. Post Office want £10 to send item so collection advice wrong too. Most people will not bother to spend more as no doubt they will say its just wear and tear so M&S will not pay up. Looks like they have found a cynical way to avoid paying for faulty goods. Shame on you M&S.”
Helpful Report
Posted 5 months ago
Violeta
Verified Reviewer
“Ordered 2 coats that were only available online as i could not decide between them but thought I’d just return the one i like less. This was back in September started the return on 27th sept, returned the coat a couple days after at the post office, m&s received it and advised my refund was issued on 28th sept. Guess what, today is 15/11 and I’m still waiting. I called numerous times to be told to wait a few more days, that they re-issued it but still nothing. Called again today and i have been ok hold for an hour after someone telling me finance said refund was issued on 28/9 and she can’t really do anything more. The fact i still don’t have it does not seem relevant. I checked with my bank as well and they confirmed they have not seen such a payment trying to hit my account. They are not sending proof of payment i cannot speak to anyone else and to be honest, I don’t think I they actually care given the reviews below. I have made the payment from my credit card so I will try to get it back via my bank, hopefully. I asked them to raise a formal company and to investigate what happened with this so we will see what happens next however I don’t have very high expectations…”
Helpful Report
Posted 5 months ago
May Jones
Verified Reviewer
“I shop for food at the Simply Food in Bath. There are now many products missing from the shelves: yesterday no frozen onions or herbs, no loose pill lady apples or pears. The elderflower cordial now just tastes of sugar even though it has gone up considerably in price. It is no longer a premium product but is just cheap squash with a high price.”
Helpful Report
Posted 5 months ago
Sue Daniels
Unverified Reviewer
“Always good quality staff are friendly and helpful”
Helpful Report
Posted 5 months ago
Andy
Unverified Reviewer
“Went in to marks and Spencers in Lymington and have to say the staff and managers are a credit to marks and Spencers they are the best ❤️”
Helpful Report
Posted 5 months ago
Anonymous
Unverified Reviewer
“I'm not making a review about yr products, even though the quality is not what it was some time ago. I'm incensed that your advert for Christmas, is offensive to say the least and denigh's our Christian background. I never thought I would come this decision about M & S since I was a child and I'm over 70 now. I will not set foot in yr door again.”
Helpful Report
Posted 5 months ago
Father Christmas
Verified Reviewer
“The CHISTMAS tv add. I find it offensive to Christians. This woke rubbish needs to stop! CHRISTMAS not thismas fools!!”
Helpful Report
Posted 5 months ago
Feeling Patronised
Unverified Reviewer
“I received a Sparks offer for a free reusable bag however was charged for it. I contacted customer service by email. The response…..maybe I didn’t read the terms and conditions. Several code numbers were quoted and apparently mine wasn’t one. I discovered you can have a free bag as long as it isn’t a Christmas one and when I mentioned this was told read the terms and conditions. Given I was in one of their larger stores and these were the only bags they had, the offer is pointless. I have had several email exchanges with customer service and to be totally honest feel patronised. The responses are so scripted and continually refer me back to the terms and conditions. I know it was only a 40p bag but any goodwill I had has gone!!!”
Helpful Report
Posted 5 months ago
Marks And Spencer is rated 2.8 based on 2,150 reviews
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