Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.79

2.8 Rating 2,298 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,298 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We are always shop there, the food is lovely. Love it”

Helpful Report

Posted 10 months ago

“I purchaced a chocate melt in the middle pudding expecting a lovely dessert for myself and my husband expecting satisfaction only to be met with an explosion no structure left and a taste of utter disappointment. I need to be compensated for this.”

Helpful Report

Posted 10 months ago

“Marks & Spencer's product Tumeric and ginger Honey is priceless - I originally purchased it for a cancer survivor. having been in remission for 2 decades, I then discovered that honey and tumeric is also recommended as a treatment for GERD/GORD - oseophagitis (alongside other natural remedies) - it is an expensive alternative to the honey and tumeric chewable tablets (£37.99). I never shop in M&S now as a minority of the staff are so impolite - similar to Waitrose - the customer service has gone downhill in both - such as shame you both used to beacons of politeness - the sign of the times - I wish you all the best.”

Helpful Report

Posted 10 months ago

“Son bought 2 packs of salmon fillet product code 0593 939 on 2 December 2024. Got home and saw use by date 6 NOVEMBER 2024. Not great! Customer Services very unhelpful wouldn’t even give refund as he didn’t print the receipt. They’ve just lost my custom.”

Helpful Report

Posted 11 months ago

“Placed an order on line present for friends was out for delivery on the Sunday friends waited in all day, receive a late message that the deliverer was not going to happen (DPD ) Phoned customer service Monday after 45 min told me it would be delivered on Tuesday .Tuesday morning received an email at 8.57am saying they could not deliver did i have another delivery address i responded at 9.21 with my home address for delivery . as i had no response i called customer service who told me that my order had been returned to M&S for a REFUND . Why when i had received an email asking for another delivery address i was told ignore the email ???? i went on to say why should i have to wait 7 days for a refund when i paid in good faith or my order to be delivered on time after he putting me on hold she told me it would be refunded the same day i was not happy as i felt she was telling me waht i wanted to here so i asked to speak to a manager , he said that the refund would take 7 days , so i said have have been lied to as i was told the same day . i then asked for an upgrade to my order , however as they said they had issued my refund i would have to pay for the upgrade and wait for my refund . Still not happy as this was there error with their deliver company , they put me through to an executive in the customer service dept who answered the phone can i help you grr i had to explain everything again - long story short she was just full of her self did not help ,M&S customers service lie to get you off the phone , or offer you a £5. voucher for their error so my friends are without their gift I've got to wait for unto 7 day to get the money back before i can buy else where . will never shop with M&S again”

Helpful Report

Posted 11 months ago

“I purchased Belgian Biscuit Chocolate and was trying to return to take some other product. Store Manager (XXXXX) refused to goods back. He is comparing the stores outside. Please be careful before purchasing any thing from M&S Stores.”

Helpful Report

Posted 11 months ago

“Went into M&S at the Trafford Centre, Manchester today and was “blown away” with the low prices of really stylish and well made clothing for men, women and Children. The store layout was superb, easy to navigate and used the ‘super clean and fresh’ loos and cafeteria too! Went into the food sales area to finish and the bakery was so good and the really fantastic choice of many different food items astounded me! “I’ll be back””

Helpful Report

Posted 11 months ago

“Today I went to buy , but the ladies are not interested to show. When I asked about the size they are not interested, but when some others are coming they are going back to them and asking what you need? Before that I asked but they are not interested, is there any reason’s for that? I am hoping that you will treat all the customer in same manner. We are also paying for the same as others are paying. So correct your staff. Thankyou”

Helpful Report

Posted 11 months ago

“shut up i dont want to speak about it”

Helpful Report

Posted 11 months ago

“Went to the Tamworth cafe after it's new update yesterday, not a pleasant experience, normally you can peruse the food items like sandwiches, cakes etc, now you have to use one of those screens like in McDonald's. After navigating that you take a disk to place on your table which are so close together with other diners that you can't have a conversation without hearing what everyone around you are also saying. The sandwiches arrived. Then a few minutes later the crisps and cake arrived then two cold cups of coffee arrive via another person, no sugar so we had to ask for that whilst the lady held a cup containing the sachets whilst we made our selection. I can only describe this experience as feeling like a machine driven sheep pen where the noise levels were high from all the other diners sat crammed together in a barn of a cafe. I used to enjoy popping into their cafe but never again. We decided to have a look around the store then to buy family Christmas presents but everything is self service at the tills, then because they didn't have a size we were looking for we told by a member of staff we would have to order it on line, or perhaps choose a different design,so after making a journey to the store I might just as well have stayed at home and had a hot coffee in the comfort of my own home rather than having wasted my time and money. Thing is I don't like internet shopping I'm one of a dying breed of customer who still likes the experience of shopping. The only improvement that I would say that was positive to this new look M and S is the food hall, it does look bright and wide aisles are so much better to navigate. I guess I've reached the age in life where my expectations for customer service has gone and we are now reduced to machines and self service. Unfortunately I don't work for the company and certainly don't expect to do the job of what used to be the person who served me at the till point, who chatted to me and who I could ask advice. I guess I've got to the age where I no longer matter.”

Helpful Report

Posted 11 months ago

“Very poor quality ladies £12 pajamas, very thin, doesn't was well, flimsy, slack elastic on waist, maybe bad quality because of country it's made in, primark pyjamas are better quality.”

Helpful Report

Posted 11 months ago

“Left my handbag and purse in M&S yesterday but they either have no working phone system or they just don’t bother answering! Been trying since last night. Even head office can’t get through but they couldn’t care less! I had to ask the “advisor” to report it as a problem but not much response from him so I doubt if it was done! Now I have to leave work to travel to the store to see if they might have my bag! Disgusted 😡”

Helpful Report

Posted 11 months ago

“I shop at mandsi. Guisborough Can not praise the staff enough polite helpfully cheerful nothing is a problem. Gill has been extremely lively with me makes for hood shopping.”

Helpful Report

Posted 11 months ago

“Recently went to our local store with an e card guy behind the counter was very patient and sorted us out .excellent customer service.”

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Posted 11 months ago

“Sizing allo over the place. Returns no labels or QR codes provided, the customer has to print them and pay for return. Clothes look okay but look shoddy very quickly. So overpriced for the quality.”

Helpful Report

Posted 11 months ago

“Browsing the ladies wear whilst heading for the food hall. Bright colours, gaudy for Autumn/Winter, all polyester/man made materials. Failed to see pure wool coats, jackets, trousers, jumpers. St Helens store full of plastic totes, handbags, shoes. The majority of the clothes won't last one wash, wont hold there shape, by next year theyll be in the charity shop. Why does the St Helens branch not stock cashmere/wool like Warrington? There are some people that live here that want quality and are prepared to pay for it.”

Helpful Report

Posted 11 months ago

“You have really upped your game with your collection of Christmas clothes . Sosander dresses are fabulous , I have bought my two daughter's gifts .”

Helpful Report

Posted 11 months ago

“I purchased a “Tiramisu” dessert. What a disappointment! One thin layer of syrup soaked sponge topped with a bland sweet cream and cocoa. Nowhere near the Italian original.”

Helpful Report

Posted 11 months ago

“The Tom Kerridge beef pie was garbage. Dry pastry, dry tasteless beef with no gravy, only fit for the dog and even he turned his nose up. How Tom Kerridge can put his name to this rubbish amazes me. It was inedible. So awful that it has put me off buying ready made dinners from M&S again.”

Helpful Report

Posted 11 months ago

“I can't believe the terrible service from M & S at the Meadows in Camberley today. I really thought that they were turning things around but oh my! Condescending, jobsworth manager not prepared to exchange a pair of £20 unworn swimming trunks bought yesterday because I had already thrown the receipt and the label by the time I realised they were not pyjama shorts! Not asking for a refund, just a straight swap. I Showed my Amex payment for yesterday but no! She would rather lose a customer for good than use a little managers' discretion. As it turned out the pyjama trousers marked at £25, were on offer and only cost £4.99 and I was happy just to swap them over. I didn't want a refund. So for £4.99 they have lost a customer of many, many years. Well done Marks and Spencer, The Meadows, Camberley! One star is one too many!”

Helpful Report

Posted 1 year ago

Marks And Spencer is rated 2.8 based on 2,298 reviews