I recently bought a pair of ladies leather boots from marks and Spencer online website . These were a Christmas gift for my mother and cost £59 On picking the boots up at a local click and collect point , I was shocked to find the leather boots had no protective packaging? The leather boots had just been placed into a plastic bag . The boots had zips at the sides and these obviously rubbed up against each boot causing scratches . I phoned marks and Spencer and it 30 mins to get through to customer services , I was pretty annoying and started to tell the foreign customer service advisor that I wanted to make a complaint to which she decided to end the call . Once again I phoned m&s and once again a 30 minute wait. This customer service advisor did listen to my complaint and told me that the boots were a luxury item and should of been packed accordingly. She then told me she world reorder the item and promised it would me packed in a protective box . Four days later I received the item , it was packaged just the same has the original boots in a plastic bag with absolutely no protection . Once again I phoned customer service , once again 30 mins wait , but this time customer service rep told me he couldn't help and I would have to wait for a manager to phone me back , I'm still waiting ?