I bought 2 abbey sofas with relaxed cushions 2 years ago. They are appalling despite switching cushions, plumping, shaking they look terrible. Never mind the guarantee it’s not worth a carrot, they just don’t care. They said it’s normal wear and tear after me having to contact them 3 weeks after submitting photos. It’s absolutely ruined my faith in a company I used to respect (and work for). They aren’t what they used to be. Avoid relaxed cushions at all costs. It’s now cost me £240 to replace the cushions. Needless to say I won’t be buying M&S furniture again.