Can’t even begin to say how appalled I’m with Marks and Spencer! Ordered items online - Shoes for my son and a blazer. Unfortunately, the shoes are not leather and the plastic has come away, but the sides of the shoes have opened up and let water in. I have tried to return these shoes in store as they are faulty and not fit for purpose. A manager said no they have been ‘Hammered’ and refused a refund. I was to shocked to ask what she meant by hammered. My son does not play football or play in the playground like he would’ve done in primary school he is in sixth form college. I do not expect shoes to fall apart within 5 weeks!! I have called Customer Service, where the representative told me to hold the line as she thought it was also unacceptable. After 5 mins of holding the line went dead - no phone call back. I attempted another call and had to go through everything again but to be told there was nothing she could do, except go back to the store. What???? This is just unacceptable Marks and Spencer’s!!