I am 60 and have been buying from M&S all my life but after todays experience that's come to an end. I took a pair of trousers back with a receipt that were too big (the changing rooms were closed due to COVID). Turns out M&S now have a days since purchase policy. I was 6 days outside so a refund/credit note was refused. M&S refused to budge. So that's it. No more M&S flowers (on which l spend a small fortune), no more M&S food, no more M&S anything and I have just cancelled my M&S card. A masterclass is how to loose loyal customers.
3 years ago
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