I went into Sauchiehall Street store on Sunday to purchase face oil. There were no assistants I had to find someone who was not at all helpful. The product I wanted was not there so I chose an alternative. There was no tester …I opened the lid and sprayed a TINY amount on the back of my hand an a voice shouted ‘you can’t try that it’s not a tester’. I apologised and said I would buy it but another assistant came up to me at the payment desk and said ‘right where did you put the face oil’ as if I was a shoplifter. Her attitude was appalling as there were other customers there. I left the bottle in the shelf and paid for a jumper. The same assistant said ‘ I’m going to get the manager’ who didn’t bother coming anyway. I felt absolutely furious I am a pensioner and have worked with the public all my days and have never spoken to anyone like that. I understand this store is closing so I hope the staff are retrained in customer services before being transferred.
3 years ago
Marks And Spencer has a
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