I placed an order online and went to my local store to ‘click and collect’ The new system there is two screens mounted high on the wall close to the entrance. There were already three or four people waiting and a lady who was trying to log in with her own name which wasn’t being recognised. She was having to find her original order details on her phone. Meanwhile I have put my name on the screen - so everybody around me could see my name which was in large letters. All this in a cramped area between racks of clothes. The assistant disappeared into a cupboard and came out again with my order shouting ‘Jacky’. Where is the privacy in this new system? What does it achieve over the old collection method other than a lack of common courtesy and good customer service? As your assistant said herself ‘we’re not doing very well at the moment are we?’ The whole shopping experience now is like shopping at Argos.