The worst customer service I've ever experienced. Marks and Spencer have went dramatically downhill. And fast. Came across a manager in their Newcastle store whose only response to everything I put to them was 'no comment'. I was sold something which turned out to be non-refundable, but NOTHING told me this - only some illegible line on the bottom of a tiny 3cm sticker. Apparently if I regularly shop at Marks and Spencer I should know this (as per the manager). I will NOT be regularly shopping at Marks and Spencer.
2 years ago
Marks And Spencer has a
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average rating
from
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