I have been trying to book a bra fitting for both myself and my daughter for over a year now and all days, dates and times have been completely fully booked for well over a year. I have contacted customer care several times only to be told that it is just that busy. While I can appreciate that with the pandemic things have been somewhat pushed back, I find it hard to believe that so many ladies require bra fittings that there are no appointments in any store on any day at any time day or night. I have since made alternative arrangements with Victoria's Secret who were very accommodating. Such a shame because I have been fitted and purchased my bras with M&S since I was a teen. My mother before me did the same and I introduced my first daughter when she need her first bra. It was my intention to continue on with my second daughter and later my third when she comes of age. I guess all good things eventually must come to an end.