reading the reviews on torquay food hall i to have to say how the general manager C.Thomas could take someone outside and say my roll here is to protect the good name of the store and my staff as she flicks her fingers in the air does she not see that she has just Destroyed Marks and Spencers good name that they spent years building up i am sure HR would agree what she should have said to the customer was the most important thing is to make sure you have The best customer shopping experience possible in my store if she had any skills as a manager at all and then of Course to protect the staff and good name of the store C Thomas should have been told to apologise to this customer but instead was allowed to ban them from the food hall her excuse was it was against Marks and Spencers policies for customers to reward there staff for good customer services yet the staff took these gifts from the customer have to say Thomas Harris Moxhay have to be the most unpleasant managers that work for M+S but have to say 99 percent of marks Spencers managers and staff are the best its just in Torquay its seriously bad clearly managers have become complacent i would have to say Claire Thomas has enough dynamite in her head to blow the head off a match stick