Firstly apologies for the latess of posting this feedback which I wanted to lost much sooner but have been travelling. We are on holiday from Australia. Monday 4 October I attended the M&S London City store on Oxford St. I was there with the specifc purpose of finding some trousers I had seen in M&S, Bath, the previous day. In Bath, I didnt have time to try the trousers on as was hurrying to return to my tour. In the London store I couldnt find the trousers. I found the jacket in the same print design, but not the trousers. I enquired and was told the trousers were not in stock in that store. I was directed upstairs to find a staff member who may assist via access to the wider M&S data base. By this time I was again running short of time to reach my next commitment. When I approached the pay counter upstairs I encountered a lady called Lilly. A tall, stylish, attractive lady. I hope I have the name right. After some time, and a lot of searching, Lilly with the help of her two colleages,(names Lilly gave me but I have unfortunately forgotten and lost the receipt where the names are written) found the trousers. I purchased the trousers and would also have loved the matching jacket but travel suitcase space prohibited the luxury. I write to publicly acknowledge and thank the efforts of Lilly and her co-workers. Despite a very busy store, full of customers, Lilly & her colleages went over and above expectations to help me. This is the best customer service I have encountered anywhere in my travels so far. Many, many thanks Lilly & colleagues. I havent forgotten you. I will remember your kindness whenever I wear my lovely trousers. Warm regards and blessings to you. Wish we had M&S in Western Australia. Janette Bayman