Hi I have just got back from a 20 mile return journey to Castle Point, to return a jumper, my daughter bought for Xmas .the same asi bought for myself .I tried to return the jumper at the food hall in Broadstone they would not accept it, as I never ordered it on line.I understand your rules ,but in this case I thought you would have had some compassion. both my husband and I went down with reallyl bad Covid, We both extremely ill, as we are both in are 70s our Son tried to return it to A food marks and Spenser he explained the situation but was told no .Today I also explained but was told no, As. well as wasting a whole morning travelling all that way for nothing ,while still feeling ill. I would have accepted a credit note ,Your customer care is appalling. Teresa Ballett