Bought a sale item online and went to return it but told that it was outside of the 14 day return window (by 5 days) for sale item refunds. I pointed out that this information is no where in any of the receipt/order emails I received but I was told that is 'common knowledge' by the manager in the store. She gave me an online customer service number to call. Person I spoke to said that there is nothing that can be done, again I pointed out that I was not notified of the shorter window to be able to refund sale items, and that given that I have been a loyal customer for so long (over 8 years), could I please be given some discretion and get a refund. The 'customer service' person's advice was to go to a different M&S store and maybe the attendant will use their discretion and give me a credit note. This is the online 'help' I received from someone who is employed for 'customer service' support for an order I placed online. I'm lost for words. It would have been better if she had just stuck to saying 'No'. What a joke. This is not just any customer service; this is Marks and Spencer customer service, who have just lost 4 loyal customers.