if the general manager Claire Thomas and her so called team can treat and speak to a long term customer in the way they did its more than shocking. they are the talk of Torbay in a very bad way she should have been sacked for what she did and to represent M+S in that way i am sure that wasn't part of her training what a horrible person she and her team are if that's what Marks and Spencers think of there long term customers then just close your doors and walk away if i was Claire i would be so ashamed and embarrassed that i had been named for what i am
2 years ago
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