MARKS and SPENCER'S clearly don't value there customer's there was a time when the customer was the most important person that walked through there doors which made the customer feel valued and appreciated not anymore if you read there reviews you will be BANNED from there store for rewarding the very small amount of staff that stand by there old policies and say good morning to the customer when he or she enters the food hall and if you mentioned the three managers names even the staff say they have ruined the stores once good name and there profits must show this well done Miss Claire Thomas for being taken in by Nicola