M&S is a fantastic store it’s beyond me how the so called managers have got away with representing there flagship store in the way they have there commercial manager telling a customer Marks and Spencers don’t care or value there customers but hey I feel very so for you the customer what a smug arrogant pig 🐷 and the general manager saying her job is to protect managers like him and ban anyone who dares challenge her and to allow her section manager to send the police to a customer’s home with deliberate made up lies normal people wouldn’t do that the whole team are Toxic most retailers are doing what they can to get customers to shop in there stores but the HR department say they will back there managers even if there wrong the customer should be honoured we let them shop with us in our stores sorry to say we don’t all agree with that one you should make the ones responsible resign to prove you do care