I hadn't shopped at a Marks and Spencers for a few years, but received some vouchers for my birthday and decided to splurge on myself. I (quite excitedly - I rarely buy myself something new) bought 2 jumpers and 2 pairs of shoes. Long story short: both sets of shoes began falling apart within weeks of me beginning to wear them. One jumper had a hole in the seam by the 3rd wash (and more have since appeared) and the other is so bobbly, it could be 20 years old! (despite following the washing instructions). To add insult to injury - when I bought the shoes and jumpers, I tried them on (they fit - woohoo!) and then popped them away in my cupboard to wear at a later date when my older shoes and clothes gave up the ghost! This meant that I was not entitled to a refund, despite the fact that I barely got a month's use out of any of the items before they deteriorated. I've had better quality from Primark! I used to work for M&S back when it was actually a bastion for quality...it's upsetting to see how far they have fallen and to see that they get away with charging premium prices for products that shouldn't even see the shop floor.