Today, I visited my local city centre store and as well as shopping, I asked the assistant for a replacement 'bag for life', which was the promise of dear old M&S some time ago. Apparently, that promise has been withdrawn, despite almost every product in the food department being covered in plastic. The bag I returned was a large bag, but I was offered (on a once only basis) a small paper bag in return, which would not have made it even half way home with the amount of bottled and chilled items I needed to buy. I understand the need to reduce plastic within our environment, but you really should have worked on the packaging first and certainly not have reneged on a very important promise to your customers. I decided not to complete my shopping at dishonourable M&S and went to Sainsbury's instead.