I received a Sparks offer for a free reusable bag however was charged for it. I contacted customer service by email. The response…..maybe I didn’t read the terms and conditions. Several code numbers were quoted and apparently mine wasn’t one. I discovered you can have a free bag as long as it isn’t a Christmas one and when I mentioned this was told read the terms and conditions. Given I was in one of their larger stores and these were the only bags they had, the offer is pointless. I have had several email exchanges with customer service and to be totally honest feel patronised. The responses are so scripted and continually refer me back to the terms and conditions. I know it was only a 40p bag but any goodwill I had has gone!!!