Ordered 2 coats that were only available online as i could not decide between them but thought I’d just return the one i like less. This was back in September started the return on 27th sept, returned the coat a couple days after at the post office, m&s received it and advised my refund was issued on 28th sept. Guess what, today is 15/11 and I’m still waiting. I called numerous times to be told to wait a few more days, that they re-issued it but still nothing. Called again today and i have been ok hold for an hour after someone telling me finance said refund was issued on 28/9 and she can’t really do anything more. The fact i still don’t have it does not seem relevant. I checked with my bank as well and they confirmed they have not seen such a payment trying to hit my account. They are not sending proof of payment i cannot speak to anyone else and to be honest, I don’t think I they actually care given the reviews below. I have made the payment from my credit card so I will try to get it back via my bank, hopefully. I asked them to raise a formal company and to investigate what happened with this so we will see what happens next however I don’t have very high expectations…