We ordered a gift card on line as a special birthday gift. The card failed to arrive in time. We made numerous calls to M&S customer service. We had lengthy phone calls and were repeatedly put on hold. The customer service staff treated us with contempt and failed to resolve the issues. They were incompetent and dishonest. They have offered a refund but advised it will take another 5 days. We have not been able to organise another birthday gift at such short notice. Totally unacceptable response from M&S customer service.
5 months ago
Marks And Spencer has a
2.8
average rating
from
2,153
reviews
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