Ordered 2 x sofas in August 2016. After a 2 week delay from original delivery date these were finally received in late November. However they had a manufacturing fault which meant that the feet could not be fitted which the ( fantastic!) delivery team referred immediately back to head office who advised they would arrange replacements. We were left the faulty sofas in the meantime as had no other furniture having just moved house. After waiting 3 days to be contacted about the promised replacement sofas, I had to call and was told I would have to wait a further 12 weeks. In an attempt to fob me off, as obviously I was unhappy about this, they sent a technician out who merely confirmed it was a manufacturing fault and replacements would be needed. Customer services attitude was appalling, and having been dissatisfied with the way in which a) my complaint ( about their faulty sofa's) was handled, and b) the question over compensation I was advised to write formally to head office. Which I did twice, once in December and again in late January. Both letters remain unanswered and compensation has not been forthcoming, so if I want the £150 (in the form of an M & S) gift card I now have to spend another 20 minutes on hold to their appalling customer services team to go through the whole spiel again... we will not be using M & S for furniture items again. A very disappointing experience