I ordered online for delivery in store. They gave me a text to tell me when to collect, it was on time and the person at the counter found it easily! My only gripe was that there were 3 items and each was in it's own sealed bag. The items inside were then in their own little bags (those clear ones). M&S have a real opportunity to make a difference with waste and this just felt a bit lazy of them. Anyway, after taking them home I realised I got the wrong size so returned them to the store. The lady was lovely and tried to re-order on their internal system but she was being let down by loads of technical issues and it wouldn't put the order through, so I came home and re-ordered. It's not a massive deal and the products are good and came on time. The refund was prompt too. I just feel like M&S could get it together with the waste a bit better.