First, my click and collect order did not show up. I was told it was there but it wasn't, then it was there again and wasn't and on it went! The event I wanted the clothing for came and went but they had my money of course. I complained and received a lengthy apology, blaming all sorts of things and offering me a refund (to late to buy something for my event) and a nice e gift card for my trouble. Guess what, despite 3 weeks and numerous reminders from me, I never received the e gift card. They are disorganised and deteriorating at a fast pace. My grievance has been passed from person to person in their executive office, which seems clueless.