I have been shopping in M&S for years, buying mainly bras and knickers, as we all know the price are quite expensive. But I never mind the price, as I liked the quality. Unfortunately, last few times, I bought some bras in different occasions and when I start using them, I felt uncomfortable, the straps were hurting my skin and the wires on the two sides were digging in my skin. I don’t think the size were not appropriate as I had measurements done in M&S shop itself. I phoned one of the branch nearer to where I live and explained the situation, the customer service assistant advised me to bring the bras in the store. I also explained to her that I didn’t have any receipts as I bought those bra and used them later as I always do when there is sales. I went in the store and the staff were quite rude and not helpful. Finally I asked to speak to a manager but the staff handed me a phone number to call. I spoke over the phone to an advisor and explained my problems. I told her that the bras were almost new and even if they did not refund me maybe they could give me a vowcher to spend in store. She then gave me an address and a reference number and said I should post the bras and write a letter. Therefore, I spent money again to post the bras(3 altogether) and wrote a letter explaining everything. To my surprise, I received a letter from the company. They returned me the bras and said they did not find any fault in the bras. The Manager said he cannot give a vowcher or do anything. I am very disappointed, I spent so much money on the bras, could not use them and paying postage again and did not receive any consideration from the company. Marks &Spencer should train their staff about being professional; why did those people to whom I spoke on the phone gave me a hope and made me waste my time and secondly the person who replied to me was not considerate. I would never lie and said the bras were hurting me. If I knew I would have taken pictures of my bruised shoulders and on my two sides where the wires were digging in my skin and sent to him. No good customer service. I will never ever shop in Marks & Spencer again and I would not encourage anyone. I am very upset and frustrated with the company’s reply. I know customers should be treated fairly and respected. I felt humiliated and hurt.