Found a brown hair (I'm ginger) in my plant kitchen chocolate mousse. Complained to M&S (they make this as difficult as possible) who never bothered to respond. I made it clear I wasn't after money or replacement, just confidence that the issue would be investigated. After this disappointing experience I'll move my custom to Lidl and Aldi. I won't mourn the demise of M&S.
5 years ago
Marks And Spencer has a
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