Hi, I visited M&S restaurant Inverness yesterday, I have in past said this is last time I come into this restaurant, But yesterday was the last visit! Service / Attitude is appalling at serving counter, I ordered a glass of Cold water,no Ice please, When I lifted tumbler on to tray the Glass was Hot! I brought it to Assistant's attention reply- you will have to have ice!! all glasses are just out of dishwasher & hot, She went about her business of prepairing a heated scone & pot of tea for my friend,I asked for country veg soup, it was served to table, thick, disgusting flavour, looked like it was poured out of a packet/carton & not seperated/stirred. A total waste of money! Customer keeps shop open & staff employed,- please look after us,