Odered Christmas hamper for delivery Saturday 21 December. No delivery. Customer service first said it had been delayed and would be delivered Mondy 23rd. No delivery. Customer service then said it had been returned to the depot, then it was out of stock, then offered to re-deliver. Basically, they had no idea what had happened or where the hamper was. I obtained a refund. That was given promptly enough with the message: hope to see you again soon. No apology though for their lousy service. No, you won't be seeing me again. In addition, my complaint on their online review board was refused as it did not fit their review guidelines i.e we only print good/great reviews.