Just a word of warning when purchasing goods from this company (Sorry for drawn out complaint). We purchased a Hoover washing machine in July, the delivery was prompt (around 2 weeks lead time) and all went well as other reviews have mentioned. Unfortunately after 3 washes, the washing machine started to smoke. We informed Marks Electrical who then contact Hoover to replace it, as Marks did not have any in stock. Hoover sent us a replacement within 2 weeks, which worked fine for 3 months but then started to smoke, the same as the previous washer did. This is when we started having issues. We informed Marks Electrical that the same problem we had with our previous washer had occurred again and that this time we did not feel safe with the Hoover brand washer and asked for a different manufacture as a replacement, bearing in mind my wife and daughter are in the house on their own most of the time, which is a concern for me. This time we were told that we need to contact Hoover directly and sort it with them and that Marks could not refund or replace it. After long phone calls to Hoover back and forth (around 6 hours) to sort this, we could not get any refund from them. Two weeks later they sent an engineer to fix it, he said it was the heating element that had failed, even though it was the draining error that showed on the machine. He did a test spin and it failed, so he took it apart again and found a fault on the main circuit board. He did not have this part, so another engineer came out a week later and said that there was another part that had melted and the previous engineer hadn't even looked properly, luckily he had a spare in his van. The washer was fixed again, until today (two weeks after it was fixed) where it again came up with the draining error. Consumer advice told us Marks should sort this as we have a contract with them, Marks say its nothing to do with them, Hoover said they will call back but we have heard this many times and have not received a call (They are now closed). It will be another 6hrs of calls to sort an engineer to come within a 2-3 week period. Just in time for Christmas.