Had such bad customer service!! Ordered a fridge freezer it was over 4 hours late (didn't even call to tell me that they was running late I had to contact you) Then when it finally turns up its the wrong item!! The driver tells me to keep it as I have all my food outside (half we had to throw away as it was out for to long) and we have a 1 year old so we need food!! Then a girl from " Customer Services" (I wouldn't call it that as she had NO CS skills) calls me trying to catch me out the see if I would admit if I had received the wrong product!! The started telling me we needed to pay the difference....... Excuse me you delivered the wrong items 4 hours late and you are putting this on me!!!!!!!! Then she tells me I signed for the incorrect item so I have to pay!! I then made it clear that the driver stated we could have it and wrote on the form that it was ok, then I signed!! She then said she needs to check and go to the warehouse...... like I was lying!! I heard nothing for over a week then she calls me last week telling me you will be collecting the fridge freezer and I will have to remove it..... Nooooo way...... After more attitude from the same girl I got her to agree to me keeping it and the food in and the driver to wait till I remove the food as I wasn't going to throw away more food. Craig the delivery driver today was great and so helpful. And the CS advisor today was fab (can't remember her name) but she was so much better and understanding. I know the fridge that was delivered was wrong and very expensive but it was second hand now for all the drama I'm surprised we wasn't allowed to keep it!!!! Anyway completely disappointed and everything was a joke from begging to end. NO communication and wrong item and I have lost a lot of food and have a rip in my Lino now from all off this!!!! Beyond a joke