Ordered and paid for my Fridgefreezer Monday evening, phoned Marks electrical Tuesday morning to confirm delivery time, was offered delivery the same day after 2.00pm, Great! I was going to be contacted at 12.00pm to be given a 2 hour time slot, I was also emailed to let me know my old appliance had to be disconnected and outside for collection. No time slot was given by 1.00pm, we emptied our old Fridgefreezer so we have food piled on work tops, then my husband (68) and I (64) drag the old appliance outside and wait! No contact by Marks electrical by 2.15 so I give them a call only to be told by the salesman who offered me same day delivery that and I quote " it wouldn't fit on the van, the van was too heavy" can we deliver tomorrow! I said no, I have a Fridgefreezer on the drive and food going off in the kitchen, his only excuse was it was his fault, a derisory offer of compensation (5%) which wouldn't cover the cost of the ruined food was only made when I asked! Needless to say I cancelled the order and requested my payment be refunded straight away as I needed to source another appliance, they seem to be able to take the payment for an item immediately but a week on an I am still waiting for my refund! A call to customer services to chase it up revealed the super salesman had somehow pushed the wrong button and my refund had not been processed, what a surprise. I now have my identical new Fridgefreezer from a reliable company who did a price match with Marks electrical only to find that they didn't actually have any in stock till February, so I didn't stand much chance of getting mine any time soon. I hope no one else has the same problems as me and if you do don't expect them to be resolved properly or get your money back quickly!