Diabolical company that breaches every consumer right known to man. Bought a washing machine that started making grinding noises within weeks. Wanted my money back under Consumer Rights Act but they tried to fob me off. Communication was appalling and they totally disregarded the fact I'm terminally ill and have low resilience to nonsense. In the end my bank refunded me. Marks was livid and bombarded me threatening texts and voicemails threatening to come to my house. Very intimidating and disrespectful staff who have ZERO customer service skills. Entire saga was shocking. No company can deny you your consumer rights. This outfit should be reported to Trading Standards. They deserve to fall over.