HORRENDOUS CUSTOMER SERVICE!!! Although initial ordering process was easy the customer service since (having requested a replacement/refund of an item that does not work) has been painstakingly slow and resulted in Marks Electrical refusing to assist in any way. I bought a Miele vacuum cleaner but when I tried using it 3-4 weeks after purchase (only my cleaner had used it up to this point) I found it did not work at all on carpets. It merely pushed the dirt around forming clumps of debris. Having bought the item on 30/10/17 I contacted Miele direct on 23/11/17 who advised me to contact Marks Electrical. I have constantly chased Marks Electrical since then and was constantly fobbed off with excuses why they could not answer my questions/deal with the issue e.g. supervisor not at work for a few days, someone else dealing with it, waiting for a response from Miele... I was then told they would pick up the item but when I sought clarity re whether I would get a replacement or a refund they went quiet!!! Finally, after chasing again today 5/1/18 (6 weeks after initial contact) I was advised that as the vacuum had been used they could not refund or replace. How you can tell if a vacuum (or any appliance works) before you use it I'm not quite sure!! I am guessing that if you buy something from Marks that works and has no issues the customer experience will be fine but I have absolutely no confidence they will assist any customer who has a problem. I have only given 1 star because I have no option to give them none!! Extremely poor!!!