was genuinely shocked with how bad this company is. Good prices... service absolutely abominable. And done right ride and unhelpful. Avoid avoid avoid!!!! I spent £2300 on a washing machine and an American Fridge Freezer The delivery drivers turned up took one look at my new house and said I can’t deliver this up those steps. I said “Sorry I’ve paid for a two man delivery.” Their answer we can only go up four steps... you’ve got 13. I said you are joking. He said not worth my job. I said I will help you there’s then three of us. He said if you slip you’ll sue me. I immediately rang Marks to be told they could take it back. But they would charge me £49.99 to take it back as I hadn’t read the small print !!!! What an absolute joke. I pointed out I hadn’t read the small print because I bought these items over the phone. At approx 5pm the night before delivery... The salesman on the phone told me nothing about this. Just asked how many steps I had. I told him. The drivers said the salesman just wants his commission and it happens all the time. The delivery was at the drivers discretion and they said no. They were adamant I had to pay them to take back their mistake. I was left with my Fridge Freezer on the side of the road out of its packaging in the pouring rain blocking the path next to a school whilst i waited for a work colleague to turn up whilst we lifted it up my front garden steps and in the door in one and a half minutes(we timed it) I am genuinely still shocked by this absolutely ridiculous situation that played out.