I spoke to Mark today(and another customer adviser whose name I don't remember) to query a missing credit card statement and the Interest applied, on behalf of my elderly Mum. Mark listened to the back story & was very helpful and professional. He called my Mum back and was able to reassure her, and to correct the problem. I mostly dislike the move away from face to face service, but once I made contact, this was excellent customer service.
2 years ago
Marks and Spencer Bank has a
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