I was advised this evening there was a transaction pending and if I didn’t ask for this then to contact you. I was then subsequently told you could not stop the transaction and I had to contact the retailer and then claim the amount back from you.
This is a complete disgrace. The only saving grace is it was a small amount but it could have been a lot worse and I am the one who is out of pocket, Your fraud department is seriously lacking as any other bank would have resolved this over the phone.
2 years ago
Marks and Spencer Bank has a
2.0
average rating
from
262
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