I needed to speak to a human. They couldn’t confirm who I was despite asking me about 20 questions on the phone. They then said I was locked out and someone would have to ring me up. Fair enough - I asked when and they said within 5 days!! If someone is locked out, it’s stressful and you wouldn’t have rung in the first place unless you needed help. To have to wait 5 days is appalling. I’m applying for a different card.
2 years ago
Marks and Spencer Bank has a
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average rating
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