Appalling user experience. Applied online for a M&S loan and was approved. Told on the final screen I could accept and sign documents now or take up to 30 days to review and sign, so I closed the browser tab, and now, no way to retrieve the application to sign the documents! As it’s digital banking, I assumed I’d receive an email confirming my approval and containing documents to review. Nope! I didn’t receive anything. And with no customer service contact email address or live agent to speak to on chat, I had no choice but to ring (from abroad!) and wait for a customer rep to tell me I just had to continue to wait up to a week and that there was nothing she could do. Going on day 3 now and still no email… For anyone needing a loan (especially one in a hurry), a word of caution: don’t close the browser tab, for the love of God! Better yet, don’t use M&S!
1 year ago
Marks and Spencer Bank has a
2.0
average rating
from
266
reviews