BEWARE DO NOT JOIN!!! I want to say that I am not one to give negative reviews. But this is important to make people aware of what they would be getting into. Individual therapists can be AMAZING, but it does not change the problems with the company. I have had a terrible experience (like MANY others) with this company. I paid monthly membership for 10 years, and generally had a good experience initially but they went downhill with Covid and since then I was almost never able to get an appointment. So I paid every month for a membership but could only get an appointment every few months. Granted some areas may have much better availability, but the company in general was awful to me. I contacted the clinic with my concerns and they said it was a corporate problem so they couldn't help me. I contacted corporate and they said it was a clinic-level problem and couldn't help me. They allowed the FREEZE PLUS where I still paid every month (a smaller amount) just to have ACCESS to the ones I already paid for but had been unable to use. Eventually, it got so bad that my main location shut down and I was told I would have the option to transfer my credits to someone else because of it, but then when I tried to do that, they said I could not in fact transfer any. DO NOT JOIN THIS MEMBERSHIP! Beyond frustrating. There was a lawsuit since so many had a similar problem, but I missed out on the class action lawsuit since I did not see it in time.